Support Engineer
Resume:
Peace Fiberesima
Systems Administrator
A goal and solution-oriented professional with the aim of acquiring an exigent position within an organization, enabling further development of excellent management and technical skills. *********@*****.***
65 Times Ave Markham
Ontario, Canada
SKILLS
IBM AIX/UNIX and Linux
Server Administration
(RHEL)
VMware vSphere
Administration ( vCenter
and ESXi)
IBM Storage and
Network Solutions
Administration
Windows Server
Administration (Server
Roles Configuration and
Management )
Firewall Configuration
(Cisco Meraki, FortiGate,
Sophos)
Microsoft Office 365
CERTIFICATES
AND TRAININGS
IBM Storage Technical V1
(2018 - Present)
IBM Storage Technical V2
(2019 - Present)
IBM Technical University
(03/2019 - Present)
Thycotic Secret Server
Converged Systems and
Hybrid Cloud
CompTIA Security+
WORK EXPERIENCE
Technical Support Engineer
BluDive Technologies
09/2017 - Present, Lagos, Nigeria.
BluDive Technologies an ICT solutions company that offers strategic outsourcing, IT infrastructure management and technical support services
Local/First Response Technical Support.
IBM AIX Operating System Support.
Support of All IBM Hardware Devices{ Tape Libraries, v7000 Storages, Power Servers}. Virtualization and Deployment of Servers using IBM PowerVC. Backup of Database Environment to LTO.
Fresh Installation, Configuration and Upgrade of Existing IBM Servers, Storages and Devices. Systems Monitoring and Maintenance.
Monthly Health Check and Quarterly Preventive Maintenance of of All IBM Devices. Fresh Installation of IBM Enterprise Solutions in Financial Institutions. Contact: Omoniyi Olabode - *******.*******@*******.*** Remote Technical Support Specialist (Part-time)
NSC Global United Kingdom
05/2019 - 01/2020, Ontario, Canada
NSC Global is a professional service & resource management organization operating in 100+ countries Level 2 Desktop and Windows Server Support ( LTI WIndows 10 deployment using SCCM, AD, Print, File, DNS, and DHCP, etc)
Systems monitoring, Tickets resolution and software management Server resource management and scheduled backups for VMs on ESXi using Veeam. Backup and administration of servers in accordance with set standards/operational requirements.
Network upgrade projects, including installation and configuration of servers, layer 3 switches, and firewalls at branch offices in line with SOPs.
Network troubleshooting activities and resolution of network connectivity issues with Senior Network Infrastructure Engineers
Systems Administrator
Computer Warehouse Group
02/2014 - 09/2014, Lagos, Nigeria
Computer Warehouse Group Plc is an ICT company in Nigeria offering integrated ICT solutions to commercial enterprises in sub-Saharan Africa.
Setup of clients systems and peripherals.
Client systems troubleshooting.
Tickets resolution and escalation.
Internal web server administration.
Wireless network administration.
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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TECHNICAL SKILLS
Server
Administration
· Experienced in the installation, configuration, and administration of Windows and Linux Server OS. · Understanding of services such as; DNS, DHCP, RADIUS, WDS, WSUS, DFS, GPO configuration, ADCS, etc. · Experienced in the installation, configuration, and administration of VMware vSphere, and vCenter. creation of Templates, customization specifications, baselines,vDS, VLANs, vSwitches, Backups, and troubleshooting. · Knowledgeable on the installation and configuration of Hyper-V and SCVMM. Setup of Exchange Server and Microsoft Azure administration.
Desktop
Administration
• Experienced in the Setup of SCCM for Zero Touch Windows deployments and application distribution. • Setup and Configuration of MDT for Lite touch deployments. Troubleshooting of Windows desktop OS. • Managements of users and computers using SCCM and Active Directory. O365
Administration
Azure AD Users Management and Synchronization. - Exchange online Administration. - Microsoft Sharepoint and Teams Administration. PERSONAL PROJECTS & GOALS
IBM Hardware Installation for The Central Bank of Nigeria. (08/2017 - 02/2018) Fresh Installation of IBM Power8 servers in the central Bank of Nigeria. Polaris Bank System Hardware Refresh(IBM Power9 Upgrade. (04/2019 - 08/2019) Upgrade of IBM Power 7 servers to the latest IBM Power 9 Servers in both Production and Disaster Recovery Environments.
IBM System Support for Fidelity Bank. (12/2018 - 10/2019) Support of All IBM hardware and software Infrastructure. IBM System Support for Heritage Bank. (10/2019 - Present) Support of All IBM hardware and software Infrastructure. Troubleshooting of All Hardware and software related issues. Monthly healthcheck of all IBM devices.
Heritage Bank v7000 Storage Upgrade (04/2019 - 06/2019) Upgrade of IBM Storage v7000 Storage from Generation 2 to Generation 3. Heritage Bank System Hardware Refresh(IBM Power9 Upgrade. (09/2020 - 11/2020) Upgrade of IBM Power 8 servers to the latest IBM Power 9 Servers in both Production and Disaster Recovery Environments
EDUCATION
Centennial College
Institution/Place of Education
09/2019 - 09/2020,
Information Systems Security Ethical Cyber Forensics Cryptography & Network Security Hacking/Penetration Testing Information Technology
Bells University of Technology
10/2010 - 07/2015, GPA 4.0
Computer Networks Artificial Intelligence
Information System Security Global IT and Management Issues Courses
Courses
Contact this candidate