Recording Escrow Assistant

NIKOLINA RIVERS

***********@*******.*** 972-***-****

Summary Productive and focused Administrative leader offering over 16 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Forward- thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures.

Skills Quick learner

Training and development

Computer Proficient

Multi-tasker

Ability to prioritize

File/records maintenance

Results-oriented

Project management

Event coordination

Office inventory management

Data confidentiality

Scheduling and calendar management

Booking travel

Data entry

Organizing meetings

Answering inbound calls

Employee training

Mail management

Directing visitors

Quadrilingual (English, Bosnian, Croatian and

Serbian)

Experience Recording Escrow Assistant 12/2020 - Current First American Title Insurance Co Irving, TX

Perform a wide range of administrative duties to gather information and assist in the escrow process

Duties include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions Communicate requirements and other information to clients Interpret various agreements as they relate to closing and prepare all documents required for transactions

Office Administrator 10/2007 - 03/2020

Trinity Credit Services McKinney, TX

Responsible for handling front office reception and administration duties, including greeting clients, answering phones, handling company inquiries, and sorting and distributing mail Provided administrative and personal support to senior leaders such as CEO and COO (travel arrangements, meeting and event organization)

Successfully led projects assigned by the management and finished/executed each one on time Work closely with all the management staff and build a very strong relationship so they can depend on me

Handling every new client and preparing their file to be processed and sent to the next department, in a timely manner

Cross trained new/existing employees to cover multiple positions in the office Maintained files and records for hundreds of clients and observed all safety protocols to prevent N

R

breaches and misuse of data

Managed and updated physical and digital client account information to keep records accurate and current

Evaluated customer account information to assess current issues and determine potential solutions

Answered customer requests with friendly, knowledgeable service and support Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests Prepared, packaged and shipped marketing material to our business partners Hostess/ToGo Specialist/Certified Trainer 09/2003 - 11/2007 Olive Garden Italian Restaurant McKinney, TX

Assisted the management team in daily opening and closing duties of the restaurant Built strong connection with all management to insure they can count on me at all times Trained all new host and ToGo employees per company guidelines Cross-trained existing employees in desired positions Handled the ToGo register and cash flow

Assisted the manager with cash counting and filling out proper documents for cash pickup Accepted payment from customers and made change as necessary. Assisted co-workers for proper and smooth shift

Assisted guests with seating

Checked the quantity and quality of received products used for food Informed guests of establishment specialties and features Assisted guests in planning large food orders for parties, holiday meals, luncheons, special functions

Education and

Training

High School Diploma 2004

McKinney High School McKinney, TX, US

Mortgage-MLO 12/2020

Champions School Of Real Estate Plano, TX

Certifications Certified Trainer; Olive Garden 2004-2007 Mortgage Loan

Originator

Enrolled into Champions School of Real Estate and completed the 23 hour SAFE class. NMLS ID: 2068387

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