Manager Cash Handling

CURRICULUM VITAE

MAUREEN AKINYI OBURE

Date of Birth: 19/02/1991

Mobile phone: +254*********

Email: ************@*****.***

CAREER AND PERSONAL OBJECTIVE

1.I intend to apply the knowledge I gained from college and the industry to the best of my ability to ensure that I develop my career to the highest level and at the same time help my employer achieve the targeted organization’s goals.

2.To use my skills and knowledge to provide service to customers.

3.Be a team player and operate under organization’s business, definition, vision and mission.

4.Practice professional ethics, integrity, embracing organization’s culture and values.

SKILLS AND COMPETENCE

Front line customer service

Flexible working hours

Working in a team

Cash handling experience

Attention to detail and meeting deadlines

Pleasant professional demeanor

Excellent communication and organization skills

Keen stress and time management skills

WORK EXPERIENCE

March 2019 – Up to Date:Connect Travel Limited

Position: Travel Consultant/Customer Service

Duties:

Respond to customer inquiries via email and calls

Making flight reservation booking using Amadeus, Galileo and Aero CRS system for the clients

Prepare and send quotations to clients with suitable options to choose from

Advising clients about suitable travel options in accordance with their travel needs.

Handling walk-in clients

Listen attentively to caller needs to ensure a positive customer experience

Checking in clients for their flights

Writing and follow up of Invoices and Lpo’s for clients.

Handle cash clients

April 2018-July 2018: Air Kenya Express Limited (Attachment)

Position: Reservations/Ticketing Officer

Duties:

Making Reservations and issuance of flight ticket for the clients

Answering phone call reservations from clients

Using the Aero-CRS system for reservations

Responding to emails and client’s queries on flight reservations

Selling of soft bags upon request from the client

Doing briefings prior to the flight for the clients

Handling cash sales at the end of business day

August 2016 – January 2018: Super Eagles Travel & Tours Limited

Position: Sales/Reservation /Ticketing Agent

Duties:

Booking and reservation for clients in hotel.

Making flight reservation booking using Amadeus, Galileo and Aero CRS system for the clients.

Answer and direct calls daily with goals including managing customer accounts, selling plans, responding to service queries as well as cancelling accounts.

Marketing the company and the products offered in the company

Finding flights for clients, hotel arrangements and transportation

Recommend additional services to the client

Organizing trips for clients as per their itinerary

Answering clients questions on the phone

Handling walk-in clients

Handling customers airport transfers

Handle cash flow and petty cash of the office

June 2013 – September 2013: Discount Tours and Travel (Internship)

Position: Travel Consultant

Duties:

Making bookings and ticketing on both Amadeus and Sabre systems.

Issuance of both International and domestic air tickets

Handling of walk-in clients.

Reconfirming flights and checking-in online clients both onward and return.

Receiving calls and answering customers reservation questions

Managing the reservation system (Amadeus& Sabre)

Preparing air fare quotations with several options for the client to choose

Any other duties that may be allocated by the Management

August 2012 –November 2012: Jet link Express Limited (Internship)

Position: Sales & Reservation Agent

Duties:

Making flight reservations and ticketing on Aeropack system.

Handling of walk-in clients

Booking, confirming and reconfirming flights for clients

Issuing tickets for clients

Receiving calls and answering clients

EDUCATIONAL BACKGROUND

2010 - 2012: Air Travel & Related Studies Centre/Montreal Canada

Attained a Diploma in Tours and Travel Management

Attained a Certificate in Airline Cabin Crew Training

Attained a Diploma in customer service Training

2006 - 2009: Parklands Arya Girl’s high School

Kenya Certificate of Secondary Education

1999 - 2005: Bidii Primary School

Kenya Certificate of Primary Education

AVAILABILITY

Available Immediately.

EXPECTED SALARY

Open to negotiation.

REFEREES

LILIAN MUIA

SENIOR TRAVEL CONSULTANT

CONNECT TRAVEL LTD

NAIROBI, KENYA

CELL: +254*********

MARYANNE NGA’NGA

MANAGER RESERVATIONS

AIRKENYA EXPRESS LIMITED

P.O.BOX 303**-*****

NAIROBI, KENYA

CELL: +254*********

MERCY KIRIKA

MANAGING DIRECTOR

DISCOUNT TOURS & TRAVEL

P.O.BOX 544-00506

CELL: +254*********

JANET NDIHO

HUMAN RESOURCE MANAGER

JETLINK EXPRESS LIMITED

P.O.BOX 3931-00506

NAIROBI, KENYA

CELL: +254*********

RICHARD ATEYA

MANAGING DIRECTOR

SUPER EAGLES TRAVEL AND TOURS LTD

P.O.BOX 8598-00300

NAIROBI, KENYA

CELL: +254*********

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