Service Representative Security

Latoya Jackson

Atlanta, GA ***** ******.***********@*****.*** 678-***-**** linkedin.com/in/latoya-jackson1

CYBER SECURITY ANALYST

Demonstrated skills of enhancing and optimizing business processes to ensure growth and success. Experience leading cross-functional teams in development, documentation, and delivery of process innovations while driving attainment of business goals. Areas of expertise include:

Project Management Attention to Detail Solution Oriented

Leadership Risk Management Critical Thinking

PROFESSIONAL EXPERIENCE

Equifax- Alpharetta, GA October 2018- November 2020

Business Analyst- Cyber Security

Led projects to help identify and reduce global risk. Served as a business partner to insider threat and cyber intelligence to produce strategies, tune rules, audit recommendations and formal report writing and fraud monitoring policies.

Monitored fraud trends and patterns in cyber intelligence using Splunk, Director, SQL, JIRA, confluence and Salesforce to identify high-risk transactions within the business portfolio to generate suspicious activity reports and compliance trends for management. This led to a 20% reduction in transaction risk.

Coordinated projects that helped implement new software tools used for fraud detection, endpoint security, threat actors, and reporting activities on a periodic basis

Assisted in triaging critical security events detected by security monitoring systems and coordinated efforts to investigate and contain the attack

Collaborated with security teams in cyber fusion center to implemented a cyber threat dashboard that provided consistency in tracking malicious activity

State Farm – Dunwoody, GA October 2015- August 2018

Business Analyst- State Farm Bank Operations, 2017- 2018

Operations Business Analyst serving as business partner to State Farm Independent Agents by providing customer insights and managing customer relationships.

Drove compliance initiatives to reduce cyber fraud and ensure that new implementations were consistent with governmental policies

Worked in a cross functional capacity with Bank Operations, IT, and legal on special projects to improve the customer experience while remaining compliant

Led KPI reviews to evaluate the relevance, acceptance and impact of operational efforts

Initial Loss Reporting Associate – Claims Operations 2015-2017

Claims Associate serving as business partner to State Farm Customers. Created and led projects to increase the customer experience, metrics for the department, and developed training methods for new associates.

Initiated and designed a peer-to-peer mentorship program that improved team collaboration, individual skills and led to better customer service

Led best practices workshops to help each team improve their value proposition to internal stakeholders and customers

Received awards for innovation, teamwork, and metrics performance that was the highest in the section

EDUCATION

Bachelor of Applied Science (B.A.S.), Criminal Justice, minor in Business Administration - Georgia State University, Atlanta, GA

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