Information Security Office

Kenny Kao

**** ****** ******, *** *********, NJ *8901 · 732-***-****

adi6yg@r.postjobfree.com· Linkedin.com/in/kennykao

SKILLS & CERTIFICATIONS

Endpoint Security: Cisco AnyConnect, Advanced Malware Protection, Duo Mobile, Juniper PulseSecure, McAfee VirusScan Enterprise, Symantec Endpoint Protection, Malwarebytes

Remote Support: Bomgar, Teamviewer, ManageEngine Desktop Central

File Backup and Recovery: Veritas Backup Exec, Symantec Desktop and Laptop Option, Quantum Tape Libraries

OS Imaging: Microsoft Deployment Toolkit (MDT), Dell ImageAssist, Symantec Ghost Solution Suite

IT Incident Management: ServiceNow, Spiceworks, Micro Focus – Novell Service Desk, ManageEngine ServiceDesk

Cloud Solution: Microsoft Azure, Office 365, OneDrive, SharePoint

Network Administration: Wireshark, nmap, PRTG Network Monitor, DNS, DHCP, FTP, File & Print Services

Certification: ITIL 4 Foundation, Windows 10 Supporting and Troubleshooting (10982B), Certified Ethical Hacker (CEH)

Language: Mandarin Chinese

PROFESSIONAL EXPERIENCE

Rutgers University, Piscataway, NJ

Unit Computing Specialist, July 2017 to Present

Developed standard methodologies for Windows 10 reference image using Microsoft Deployment Toolkit (MDT) for our team and deployed to 1,000+ computers used by faculty and staff.

Migrated on-premise active directory to Azure active directory by following the controls and governance guidance established by the Office of Information Security.

Developed and deployed mobile application and a mobile application management policy with Microsoft Intune to monitor and track devices to minimize loss prevention other assurance to safeguard university resources.

Subject matter expert and provide project oversight to push windows security update to enhance network security to minimize risk of external threats.

Troubleshoot and provide control for Identity and Access Management (IAM) printers mapped to sensitive information related to faculty and staff.

Monitor and evaluate IT hardware upgrades with existing vendor partnerships to continuously innovate information systems.

Unit Administrator/Specialist, January 2017 to July 2017

Managed IT assets and resources to recommend best tools for existing infrastructure and drive cost reductions.

Upgraded operating systems of 300 workstations from Windows 7 to Windows 10 to reduce the risks and vulnerabilities .

Acted as the front line of support to over 1,000 end users and other IT assets across the university.

Migrated mailboxes from Microsoft Exchange to Office 365 to enable secure email communications.

Sabert Corporation, Sayreville, NJ

IT Help Desk Technician, August 2015 to January 2017

Implemented a local incident response platform to improve IT services and operations management.

Provided 24/7support to approximately 300 end users on various incidents for the Windows environment.

Monitor latency and bandwidth utilization to ensure their global network is operating efficiently and to prevent potential outages.

Supported full lifecycle management of employment by providing authentication to access card system.

Administered daily back up library and recovery to protect the company's information assets.

Implemented other IT solutions, such as computer imaging, patch management, VNC and 2-step authentication token system to minimize risk of threats.

IT Intern, May 2015 to August 2015

Created documentation to standardize and create control for new hires and IT personnel by meeting with various stakeholders and identifying current and previous best practices.

Saved company approximately $4.5K by selling IT assets identified for disposal.

Provided IT support, such as, installing and upgrading software/ hardware, implementing backup, and configure various information systems.

EDUCATION

Rutgers University, New Brunswick, NJ

Masters of Business and Science in Cyber Security; Anticipated Completion May 2021

Bachelors of Arts in Information Technology; May 2015

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