Administrative Assistant Customer Service
Resume:
Enrique I Herrera
P: 210-***-**** E: ***********@*****.***
SKILLS & EXPERTISE
Knowledgeable in Administrative Assistant Practices • Bilingual, fluent in both Spanish and English • Experience with Microsoft Office • Event coordinating • Community engagement • Outreach • Project management • Goal setting • Public speaking • Customer Service • Conflict Resolution • Fast Learner •
E X P E R I E N C E
San Antonio Police Department San Antonio, TX
Administrative Assistant March 2020 – Present
Background Check Specialist
Provide local criminal background checks and clearance reports for customers.
Informed customers of our fingerprinting services and procedures.
Referred customers to other agencies such as the FBI.
Provide bilingual customer service (English & Spanish.)
Assist customers with fingerprinting.
Legacy Martial Arts Huntsville, TX
Administrative Assistant August 2019 – December 2019
Managed transportation of students from schools to studio.
Supervised and instructed students on studio guidelines. Including policies and procedures for emergency situations.
Tutor grade school students.
Huntsville Pediatric and Adult Medicine Huntsville, TX
Bilingual Customer Service Representative August 2018 – May 2019
Provide bilingual customer service and translation (English & Spanish.)
Minor building maintenance.
Maintain a clean and welcoming environment for patients.
Councilman Rey Saldaña San Antonio, TX
Constituent Service Intern June 2016 – August 2016
Utilize the council office’s access to city departments to serve as an advocate for constituents.
Navigating issues with the City of San Antonio and its partners.
Event coordinator for community service events.
E D U C A T I O N
SAM HOUSTON STATE UNIVERSITY Huntsville, TX August 2016 - December 2019
Bachelor of Arts in Criminal Justice
A D D I T I O N A L E X P E R I E N C E
Campus Outreach Huntsville & Galveston TX
Student Leader (Sam Houston State University) August 2016 - December 2019
National Organization of Hispanics in Criminal Justice Huntsville, TX August 2016 - December 2019
P R O F ES S I O N A L R E F E R E N C E
Frances Barnard,
Legacy Martial Arts Co-Owner and Supervisor
Jay Hester,
Huntsville Pediatric and Adult Medicine Supervisor
Tim Salas,
San Antonio City Council District 4 Chief of Staff
Jessica Everhart,
San Antonio Police Department Identification Office.
Maria Vargas,
San Antonio Police Department Identification Office.
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