Office Front

CAROL NJERU

TEL NO.070*******

************@*****.***

PROFILE

Demonstrated customer service experience working with a varied range of customer profiles

To achieve an optimum utilization of my skills and potential in a challenging environment

To work in a highly competitive organization whereby, i will be able to use my skills and knowledge to meet the goals of the organization

EDUCATION & TRAINING

2012 2015; B.A in Travel and Tourism management

University of Nairobi in collaboration with Kenya Utalii College,

2008-2011: Kenya Certificate of Secondary Education

Makuri Girls Secondary School

PERSONAL ATTRIBUTES

Self disciplined, pleasant and hospitable.

Smart, clean and presentable

Able to relate well with people

Intellectually ambitious and flexible

Keen eye for details

Thirst for adventure and challenge

SKILLS AND COMPETENCES

Proficiency in Microsoft office Suite; including Ms Word, Excel, Data base, Spreadsheet and internet.

Good interpersonal and communication skills

Good time manager

strong team player

Dependable, responsible, reliable and attentive to details

EMPLOYMENT HISTORY

KIRIGO BROS AND SONS LTD

YEAR: January 2018 March 2020

POSITION: Front Office

I} provided customer support to old and new clients

Ii} provided information about our products

Iii} Answered incoming calls and replied to emails

IV} Sending parcels of our products to the clients

V} Making sure the office working area is tidy daily

VI} Preparing daily and monthly business performance reports for both the company and clients

Vii} Running small office errands as directed

TONY CHIRAH STUDIO

YEAR: October 2017 January 2018

POSITION: Receptionist

I} making sure office working area is clean

Ii} welcoming clients

Iii} data entry

IV} booking photo shoots for clients

V} Running errands

VI} giving information about our products

TODA GLOBAL LTD

YEAR: July 2017 - August 2017

POSITION: Office Administrator

I} keeping the office clean

Ii} recording daily expenses

Iii} providing products support to clients

IV} welcoming visitors

V} Replying emails and incoming calls

VI} data entry of all the products coming in and out of the store

Vii} making sure the store is well arranged

Viii} online marketing

Ix} running errands

AFRICHOICE TOURS AND TRAVEL LTD

YEAR: January 2016 - August 2016

POSITION: Internship

I} keeping the office tidy

Ii} answering customer queries via email and calls

Iii} online marketing

IV} running errands as directed

V} Providing information about our products

VI} Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation and car rentals

Vii} Make hotel and restaurant visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that we can appropriately make recommendations to our clients

Viii} Get accurate and up to date fees and charges from hotels and various tourist attractions

Ix} Provide recommendations on how the company website can be improved for ease of use, completeness and marketability, if and when necessary

X} sending quotations and doing hotel reservations

KNOWLEDGE AND EXPERTISE

Have had an opportunity to learn about;

Customer service,

Business ethics and etiquettes,

Sales and Marketing skills

INTERESTS

Traveling

Fashion

Modeling

Cabin crew

REFEREES

1.Mr. Moses Mwangi

Managing Director,

AfriChoice Tours and Travel

Tell No: 072*******

2. Tony Chirah

C. E. O,

Tony Chirah Studios

Tell no: 072*******.

4.Clement Kinyua

Director,

Kirigo Bros & Sons Limited

Tell No: 072*******/072*******

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