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Full Name as per passport: JU KYUNG LEE

First name: JU KYUNG

Last name: LEE

Email: adi6k9@r.postjobfree.com

Contact Number: +60-11-398*-****

Date of birth: 02/01/1990

Postcode: 47301

Home Address: H2O Residences, Jalan PJU 1a/3, Ara Damansara, Petaling Jaya, Selangor Notice period: 3months

Current basic salary + Allowances (if any): 8,000 MYR plus incentives per month Expected salary (if any): Around 9,500 MYR per month Nationality: Republic of Korea

Educational Background

Graduated 03/2008 - 02/2010

SEOHEA COLLEGE

Course taken: Hotel Tourism

Working experiences

03/2019 - Now

Company’s name: Startek(Aegis) - Malaysia

Position: CS Representative

Job Description:

• Receiving and Processing Customer Complaints by Phone

• Consultations with Hotel and Flight for Resolving Problems

• Performance as General Office Duties and Administrative Tasks 03/2017 - 12/2018

Company’s name: SPC NETWORKS - Korea

Position: CS Representative

Job Description:

• Resolving System problem of POS on Franchises of SPC Group

• Managing agents to Improve Soft Skills for Customer

• Reporting Error in the Program to Certain Team which Develop the Program 03/2015 - 03/2016

Company’s name: Lawyer’s office

Position: Manager

2

Job Description:

• Registering for Transfer of Ownership of the New Apartment Complex

• Submitting Necessary Documents on Time with Contacting Customers One by One

• Taking Care of Customer Concerns until the Certification of the Register is Issued 11/2013 - 03/2015

Company’s name: SK Telecom

Position: CS Representative

Job Description:

• Dealing with Lack of Calls and Datas Quality for Customer

• Selling the Additional Service Plan of Mobile Phone

• Providing Solution for Customers who have Complaints with their Plan 10/2010 - 05/2011

Company’s name: Hyundai Card

Position: Customer Evaluator

Job Description:

• Evaluating Customers Credit Grade for Issuing Credit Card

• Requesting Required Documents from Customers for their Job Classifications

• Describing the Benefits of the Customers’ Credit Card Additional information

• Languages

- Korean (Native)

- English (Fluent)

- Japanese (Conversational)

• Skills /Certificates

- Customer Service Instructor Course Completion

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