Assistant Department Manager

KATHLEEN PIMENTEL

*****************@*****.*** 209-***-****

• Responsible of a total sales volume of $13M with 90+ sales employees.

• Oversaw schedule, including making and preparing for 200 appointments each week, and optimal employee coverage for business needs.

• Optimized stock management by liaising between 50+ vendors and logistics management to resolve delivery and production issues.

• Recaptured customer loyalty with expertise in de-escalating conflicts and building personal solutions.

• Cultivated an environment of genuine and professional customer connections by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized

• Answered customer concerns including but not limited to: general questions; order placement, tracking, locating stores, and returns/ exchanges

• Responded to a variety of consumer inquires, resolving issues, and directing consumers to the appropriate resolution channel when needed.

• Provided information on product line and demonstrate our commitment to customer service by following up on order requests to ensure superior results

• Managed vendors, request equipment repairs and services when needed.

• Scheduled meetings, meeting preparation, planning special events and projects with HR, and organized planning for meals, decorations, dj's, and more.

Interim Department Manager (January 2019 to April 2019 & August 2019-October 2019)

• Filled in for upper management, handling routine operations and special sales events with knowledgeable leadership.

• Directed a high-end, $7M department with 20+ employees.

• Satisfied customers using proactive policies focused on preventing problems, as well as handling escalated store issues.

• Brought in well-qualified employees to fill important vacancies, such as the assistant department manager.

• Promoted multiple sales team members into successful leadership roles. SKILLS

• Detail oriented and highly organized • Excellent written and verbal communication

• Able to work quickly and independently

• Task prioritization and delegation • Flexible and team-oriented • Competitive drive

• Proactive and solution-driven • Team player •

Proficient in Microsoft Office

EXPERIENCE

Beauty and Fine Fragrance Assistant Department Manager Nordstrom Walnut Creek, CA

Feb 2020 - Jun 2020

Women's Shoes Management

Nordstrom Walnut Creek, CA

Jun 2014- Feb 2020

• Worked directly with vendors to obtain contract-allowable refunds for damaged or defective items. Assistant Department Manager

• Empowered employees to meet needs, resolve conflicts, and develop creative solutions through style-flexed management.

• Hosted a Munro Trunk Show that outperformed and set a new sale record in 2019 for most units sold in the NW region.

• Diagnosed and resolved issues regarding sale set up, and decreased set-up time by 75% through new efficient processes.

• Chosen 1 out of 12 stores in the entire company to successfully execute and host product launch events for distinguished brands including Madewell, Allbirds, Birdies, and ED by Ellen Degeneres.

• Avoided business pitfalls by adapting sales strategies to evolve with customers demands by supporting and implementing new programs such as BOPIS and StyleBoard.

• Fostered a 140% increase Nordstrom's customer loyalty program for the department in Q2 of 2019.

• Negotiated a multi-million dollar brand, Hispanitas, to change their packaging to better configure with Nordstrom's inventory management system.

• Composed an on-boarding packet for the NW Shoe Division; including division-specific information such as customer service expectations, product knowledge, and selling scenarios.

• Resolved disputes between team members by addressing concerns with a positive approach and good negotiation skills to create a positive work environment.

• Coordinated master calendar, including scheduling appointments, meetings, and state testing for colleges. Evaluated and coordinated workflow to manage multiple tasks simultaneously.

• Accurately processed incoming and outgoing mail via USPS, UPS, and FedEx. Sort and route mail daily. Manage postage machine needs as necessary, assist departments with mailings when necessary.

• Processed shipping requests and manage shipping/pick up methods with the company's carriers.

• Managed and maintained inventory of office supplies and replenished stock when necessary, manage related budget.

• Maintain office housekeeping standards to include keep all common areas neat and organized, lobbies, meeting rooms, and common area organization daily.

• Dean's Honor List recipient 2010 to 2014

• Interned at Established Apparel

• Coursework in Merchandise Buying, Textiles, and Modern Business Mathematics Receptionist

CSUS Testing Center Sacramento, CA

Jan 2012 - May 2014

EDUCATION

Bachelors of Science in Fashion Merchandising and Design California State University, Sacramento

May

2015

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