Manager Operator

PERSONAL INFORMATION

Name : Nobuhle Bonisa

Surname : Masina

Nationality : South African

ID number : 840**********

Languages : English

Zulu

Physical Address : 166 Sections D

Osizweni

Newcastle

2940

Drivers Licence : Code 10

Notice Period : One Month

Contact number : 073*******/ 066*******

Email Address : ****************@*****.***

EDUCATION DETAILS

School Attended : Thubelihle High School

Year Completed : 2003

Qualification : Grade 12

SUBJECTS

English

Afrikaans

Zulu

Accounting

Economics

Maths

Business Economics

TERTIARY QUALIFICATION

Name of institute : National Computer College

Qualification : Diploma Information Technology

Subject : Introduction to pc

MS Word

MS Windows

MS Excel

MS PowerPoint

MS Access

MS FrontPage

Html

Internet Explorer

Pc Engineering

Year Completed : 2004/2005

Name of Institute : University of Johannesburg

Qualification : Diploma transportation management

Subject : Road transport legislation

Industrial relations

Contracts management

Marketing management

Strategic management

Transport economic

Transport operations planning

Project management

Communication and Research

Essays

Year completed : 2009/2010

CAREER DETAILS

Company : Moment/MMI Holdings

Period : 01/06/2013 – to date

Position : Centralised Services - Administrator

Duties : Bank Verification

Duties include capturing Account holder bank account details and confirming the account details and status with the relevant bank.

Data fixing

Duties include making the necessary corrections on the system of the Account holder’s bank details after the bank verification failed

Web registration

Duties include confirming and activating the member’s registration on the specific funds member portal.

Court order claims

Preparing divorce claim cases, capture claims on the system and send them to the relevant department for approval and payment.

Help Desk

Assisting member’s with member portal queries e.g. resetting passwords

Reference : Davina Sibiya (Manager)011*******

Reason for leaving : Career development

Company : Metropolitan Health Group

Period : 01/01/2011 - 30/06/2013

Position : Client Service Agent

Duties :

Ensuring the resolution of client queries and aim to achieve first call resolution

Maintaining the goodwill of the company by upholding the SLA standards

Investigating queries where necessary and provide timeous feedback to the member

Escalating queries where necessary to ensure member satisfaction

Accurate logging of information for statistical reporting purposes.

Dealing with client in a competent, efficient and professional and manner

Support effective teamwork.

Reference : Vuyani Mbonelwa (Manager) 011*******

Reason for leaving : Career development

Company : Century Casino Newcastle

Period : 2007/2008

Position : Waitress

Duties

greeting customers as they arrive and showing them to their table

giving out menus and taking orders for food and drink

serving food and drinks

dealing with bill payments

Making sure tables are clean and tidy.

Reference : Ben Khumalo( Manager)034*******/727

Reason for leaving : Growth prospects

Company : Steers Newcastle

Period : 2006/2007

Position : Cashier

Duties :

Scan items and ensure pricing is correct

Greet customers and ask if they want paper or plastic

Take coupons and scan correctly

Dispense correct change

Reference : E. Yusuf (Manager) 034*******

Reason for leaving: career development

Company : Zithuthukise S.P. School

Period : 2006

Position : Administration Clerk

Duties :

Switching board operator

Faxing and photocopying

Financial administration

Learners administration

Filling

Attending visitors

: Admission clerk

Duties :

Handling Departmental enquiries relating to Student Administration processes

Maintaining information and reporting on data held on the student record system and other administrative systems

Handle telephone and emails enquiries from prospective students

Process incoming application for all programmes, checking qualifications

Monitor the responses of all applications to decisions and provide data to departments on applicant status and workflow

Check and verify the fees classification of applicants.

Ordering of provisions, stationery and school equipments.

Reference : P.Ngubo (Clerk) 034*******/083*******

Reason for leaving : Volunteer

PERSONALITY TRAITS

I am always willing and ready to learn new skills.

I would like to position myself with an organisation that seeks to employ me for my strong work ethics, ideas, vision, service orientation and business proposition.

I will at all times endeavour to make the most of any and every opportunity that is afforded to me.

I am a reliable, hardworking and an honest individual that is prepared to learn new skills. Planning skills, communication skills, people skills, customer orientation and accountability.

Curriculum Vitae of

Nobuhle Bonisa Masina

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