Customer Care Executive

Curriculum Vitae

MD . ABRAR AHMAD

Mobile:+91-971******* E-mail: Aarish Khan ***@*****.***

Objective :

To input value components in SER.CUSTOMER CARE EXECUTIVE And TEAM LEADER FOR MNP RETENTION TEAM By OFFSHOOT AGENCY related offers and business development role where I can utilize my experience and skills optimally with a view to meet and exceed role requirements along with self-growth.

Personal Profile:

- Ability to work on own initiative and as part of a team.

- Good analytical and problem solving skills.

- Dedicated to maintaining high quality standards. Strengths:

- Perseverance and Strong Commitment towards Achievement of Goals.

- Easy Adaptability to Any Work Environment.

- Energetic & Proven Team Member.

- Enthusiastic Team Member & Motivator.

Professional Highlights:

Organization:Offshoot Agency

Designation : Sec Executive (22-July-2013 To 02-Oct- 2014), Floor Support (05-Oct-2014 To 15-Apr-2016), Team Leader (10-Oct-2016 To 17-Sep-2017) For Mnp Retention Team Working from :22-July-2013 to 18-Sep-2017

Job Profile :

● Cleaning and uploading data in CRM on date and priority basis. Updating campaign wise data in CRM.

● Creating and updating agent’s productivity report in Dashboard.

● Creating Agent reports break and login / logout report Frequently Used Application:

1. TATA CRM, Waiver Portal, SEED.Internal CRM (Convox). 2. CRM, ITSME, XSEED, ITSME,

3. Educational Qualification:

CBSE 2010 from CBSE Board

CBSE 2012 from CBSE Board

Personal Details: DOB: 22-FEB-1993

Hobbies: Listen Music, Travelling, Playing cricket. Language Known:English, Hindi, Urdu

Place:Noida MD. ABRAR AHMAD

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