RESUME

K. BUVANESH No. */** Bajanai koil street,

Kovalam,

Chennai-603 112.

E-mail: adi6cn@r.postjobfree.com

Ph.no 701*******

OBJECTIVE

To become a successful professional in the field of technology and to work in an innovative and competitive environment.

WORK EXPERIENCE:

Having 1.8 years of working experience in Accenture Services Pvt. Ltd as a contractor and 5 month of experience in Accenture Services Pvt. Ltd as a employee.

Role of job in Alchemy Techsol India Pvt Ltd (Accenture Contractor): Network Provisioning and Disconnection Process.

Network Provisioning and Disconnection Process, 16th Aug 2017 18th Apr 2019.

Role of job in Accenture Services Pvt. Ltd: Network operations New Associate

Network operations new associate, 19th Apr 2019 17th Oct 2019

Role of job in Tata Consultancy Services: Service desk Network support

Service desk network support, 23rd Oct 2019 05th May 2020.

Jobs Responsibilities:

Pulling the technical details from tools and validate the Router and Switches details

Provide a support to resolve network related problems via telephone, webex, email, and chat for customers.

Coordinate and manage relationships with vendors for network related issues

Follow up with teams to get the technical details.

Troubleshooting network in live circuit disconnections.

Monitoring network lines status on fallback cases.

monitoring computer networks and systems to identify how performance can be improved

Ensuring that the SLA requirements are met within the agreed SLA norms for all the orders from customers.

Handling Priority cases and resolving them within limited time and providing updates to Customer and higher management within time limits along with proper explanation.

Working on complex problems requiring in-depth fault analysis and troubleshooting skills

Retrieval of Routers, Switches and riverbed devices from customers location. Circuit validation & De-configure the router CE-PE ports.

installing and configuring computer networks and systems, monitoring computer networks and systems to identify how performance can be improved.

Troubleshooting various network related issues with Service providers

Provide a support to resolve network related problems via telephone, email, and chat for customers.

Communicated with local and foreign telecom bodies for disconnection.

Working with IP Phones and MLAN services.

Work for permanent solution on reoccurring network Incidents.

Tools: Putty, GINI, Lotus notes, MS-Office, MS-Access.

EDUCATIONAL QUALIFICATION

YEARS OF STUDY

BOARD

INSTITUTION

PERCENTAGE/ GRADE

2014-2017

BCA

Kumararani Meena Muthiah college of arts and science,

Adyar

67.5%

2013-2014

HSC

St. Joseph Hr Sec School. Kovalam.

68.6%

2011-2012

SSLC

St. Joseph Hr Sec School. Kovalam.

78.8%

SOFTWARE SKILLS

MS OFFICE, Putty, VB script, Video Editing & ADOBE PHOTOSHOP

COMMUNICATION SKILLS

READ : Tamil,English

WRITE : Tamil,English

SPEAK : Tamil,English

PERSONALITY TRAITS

Good communication skills.

Open and broad minded.

Good learner by Observation.

Positive thinking.

PERSONAL DETAILS

Fathers Name : M. Kajendhran

Date of Birth : 10-10-1996

Sex : Male

Marital Status : Unmarried

Nationality : Indian

Religion : Hindu

Languages known (speak) : English and Tamil

FUTURE GOALS

To work with a company that encourages professional growth, innovations and initiatives, and thereby providing job satisfaction & obtain position with promising quality engineering career.

DECLARATION

I hear by declare that the above furnished information is authentic to the best of my knowledge.

Date:

Place: Chennai K.Buvanesh

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