Technical Writer
Resume:
Contact
415-***-**** (Mobile)
***@*********.***
www.linkedin.com/in/ted-kuster
(LinkedIn)
Top Skills
DITA
XML
Linux
Ted Kuster
Technical Writer
Rohnert Park
Summary
I blend cutting-edge technology with old-fashioned literacy to turn knowledge-in-the-wild into crisp, professional, highly usable product support. I coach users, engineers and other stakeholders to contribute raw material in ways that are efficient and comfortable for them. I train and manage people as needed to make the process sustainable, always aiming to work myself out of a job. Specialties: Documentation analysis; single-sourcing; DITA/XML; Salesforce administration
Experience
Salesforce
9 years 4 months
Lead Technical Writer
August 2016 - Present (4 years 6 months)
San Francisco
Staff Technical Writer
October 2011 - August 2016 (4 years 11 months)
San Francisco
CollabNet
Senior Technical Writer
October 2005 - April 2012 (6 years 7 months)
Brisbane, CA
Senior content developer & tech pubs manager. Built the comprehensive tech info source for CollabNet enterprise platform products from the ground up, with a small team in Chennai, India. (Using DITA and Subversion for back end, Eclipse Infocenter for presentation.) Practice and teach full range of info gathering, writing, content optimization skills.
Self-employed
Freelance technical writer
Page 1 of 3
June 2005 - September 2005 (4 months)
Series of short contract engagements chosen to help develop DITA expertise. Some marcomm writing and editing, and some Spanish translation work. Qlusters Inc.
Technical Publications Manager
May 2004 - June 2005 (1 year 2 months)
Converted a chaotic collection of unstructured, engineer-written documentation into professional-grade reference content for a virtualization/datacenter- management product set, using DITA XML and a small team. Internet Security Systems
Senior Technical Writer
2001 - 2004 (3 years)
Wrote online help and PDF manuals for firewalls and and intrusion detection systems. Figured out how to generate reference documentation from a database with a script. Learned some of the limitations of RoboHelp and Framemaker for delivering user information.
Talarian
Contract Technical Writer
2000 - 2001 (1 year)
Compiled monster print API guides for a set of industrial-scale middleware products. Learned some of the advanced uses of Framemaker and PDF for delivering this kind of information.
GE Financial Assurance
Documentation Analyst
1999 - 2000 (1 year)
Provided documentation support for a large-scale business process automation project. Managed a team of Tata-supplied business analysts on ancillary projects, including requirements management and user research. Self-employed
Newspaper and magazine reporter
1992 - 1998 (6 years)
Reported and wrote news business stories and features about steel, mining, plastics, oil and gas, etc. Published in U.S, U.K. and Mexico. Also worked as a Spanish-English translator. Increasingly focused on online publication. Page 2 of 3
American Metal Market
Newspaper reporter
1989 - 1992 (3 years)
Reported and wrote business news stories and features, specializing in steelmaking, scrap recycling, and related markets. Writer boot camp: learned the essentials of on-deadline writing at the feet of the masters. Education
University of San Francisco
Master's degree (candidate), Nonprofit Administration · (2020 - 2022) University of Wisconsin-Madison
B.A., History · (1980 - 1987)
Universidad Complutense de Madrid
Spanish, Literature · (1982 - 1983)
American School of Lima
High School · (1978 - 1980)
Page 3 of 3
Contact this candidate