Sales Inside

Brenda Bertholf - *

BRENDA BERTHOLF

Phone: 210-***-****

**************@*****.***

San Antonio, TX 78154

Business Certified Consultant, results driven, articulate and poised, with a proven track record of exceeding sales target. Capable of working in a fast-paced environment, with experience presenting and selling new products in a structured professional manner. Currently seeking a growth-oriented position that will allow me to utilize my present skills and experience to further develop my professional career. PROFESSIONAL EXPERIENCE

Grainger, San Antonio, TX 2019 to Present

Inside Sales Associate

The Inside Sales role is a proactive, phone-based position where I manage a list of Business accounts of medium-sized customers and teach them how to use Grainger’s purchasing technology.

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximize profits

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

• Assist with challenging client requests or issue escalations as needed AT&T, San Antonio, TX 2012 to 2019

Retail Sales Consultant

Intricate part of the team, driving sales of store products by communicating and listening to customers and ensuring that they receive the highest standard of customer service.

• Maintain and exceeds monthly sales quotas

• Provide superior customer service to new and existing clients

• Maintain knowledge in all new plans, products and operations that are continuously evolving

• Business Certified based on high volume sales to small businesses

• Achieved top store performer

• Represented AT&T at multiple Chase Bank events

Sprint, San Antonio, TX 2006 to 2012

Sales Manager

Managed front office operations of top performing retail store with a sales team of 28, met and exceeded targeted sales quota, assisted in weekly sales meetings and new employee interview process.

• Directed daily store operations that included opening/closing, daily deposits, general management decisions

• Guided and motivated employees to obtain improved sales techniques and customer service skills

• Trained two employees to grow and develop professionally into management positions

• Achieved multiple promotions: greeter, sales consultant, key holder and sales manager

• Obtained a perfect Mystery shopper score

• Provided superior customer service to new and existing clients

• Exceeded a monthly sales quota 80% of the time

• Maintained knowledge in all new plans, products and operations that are continuously evolving Brenda Bertholf - 2

EDUCATION

• Associate of Applied Science, Business Management – San Antonio College, San Antonio, Texas Expected graduation May 2020

SPECIAL QUALIFICATIONS

• Business Certified based on high volume sales to small business

• Leaders of Tomorrow Graduate

• 100% Bilingual, fluent in English and Spanish

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