Sales Manager
Resume:
rd. Spencer Morrison
Bear, DE *****
***********@******.***
Mc Donald’s
Director of Restaurant Operations
Annual Sales Volume $28.5 Million.
Operational Training & Development with District Managers and Store Managers.
Upgrade recruiting programs across Network to enhance Hiring and Reduce Turnover.
Enhanced focus on Manager / Team Member Training programs within locations to build stronger Teams.
Created Network focus group with internal Team Members to open lines of communication to address Internal / External operational concerns.
Forecasting Sales, P&L Statements with Strong Emphasis online item Cost Controls.
Implemented upgraded Loss Prevention program across Network.
Created New Community Programs to enhance our position as a Business leader and Community Advocate.
Developed Internal Network Training Team to assist Locations with Manager Development Ongoing Training / Succession Planning
Developed Delivery / Drive Thru training team to work with all locations to drive sales and exceed brand standards operationally;130-140 service times achieved thru out network.
Developed Marketing strategies to position the business effectively as the Market leader
Improved PAC of businesses 8-10 percentage points-Driving factors (Sales growth, Food cost controls, Labor Controls) Loss prevention.
Capital investment and strategy implemented to expand network, in-depth analysis of all Capital investment and ROI.
.
Hudson Group
Dunkin Donuts /Baskin Robbins / Euro Bar & Grill / Jason’s Deli USA
2012-17
VP/Director of Restaurant Operations
Annual Sales Volume $48 Million.
Real Estate/Site Development across the United States for multiple Restaurant concepts.
Operational Training & Development with all District Managers and Store Managers.
Created Business Structure to improve profitability 4.5% across the United States.
Forecasting Sales, P&L Statements and achieving projected budgets.
Implemented National Loss prevention program in all restaurant locations with remote monitoring and analysis.
Developed National Retail Grab & Go food business, C Stores, multiple airports, train stations, Bus terminals across the United States.
Developed National Training and Recruiting Program for all locations in the United
States.
Oversight of all operational and business areas that contributed to a Corporate rating of (A) for all Business concepts.
Industry leaders with Local Store Marketing/National Marketing Programs for all locations across United States.
Implemented corporate Marketing strategy to integrate into new business markets.
Developed company strategy for capital investment / capital improvements in all locations within the USA
2007-12 Dunkin Donuts / Qdoba Mexican Grill NJ
District Manager
Annual Sales Volume $28 million
Control of all operational aspects of the restaurants.
Restructured (Distribution Center) resulted in an increase 3.4% in the bottom line
Resurrected financial profile of both concepts.
New store openings and sight development.
Forecasting sales, P&L statements and achieving projected budgets
Implemented loss prevention programs for both business (Concepts)
2000/07 Au Bon Pain FL
District Manager
.
Annual Sales Volume $17 million
Create management development programs for general and assistant managers
Direct responsibility for forecasting sales, budgets and P&L statements
Implementation of new menu items and catering programs
Design and layout of new restaurants, as well as retrofitting older restaurants with current equipment, to increase speed, productivity & profits company wide
References furnished upon request
SUMMARY Multiple years of experience in restaurant management including the development of new food service concepts, opening new restaurants and development of operating procedures. Comprehensive and in-depth understanding of fast-casual restaurant products, services and management training. Outstanding performance involving multi-tasking at various levels of management. Consistent high-quality food, service and cost control.
Energetic, motivated self-starter and extremely loyal. Committed to company philosophy and maintenance of high standards of performance and profit.
QUALIFICATIONS
• Outstanding leadership skills
• Expertise in introducing new products in various markets
• Successful in developing and opening fast-casual restaurant concepts in multiple states
• Creation and implementation of management training programs
• Experience in developing and executing company-wide operating policies and procedures• Comprehensive understanding and consistent performance of forecast sales, budgets and profit and loss statements.
Completed McDonalds training/ HU Graduate
Completed Dunkin Donuts/Corporate training
Completed Baskin Robbin /Corporate training
Completed Jason’s Deli / Corporate training
Completed Qdoba Mexican / Corporate training
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