Technical support agent

JOSEE PELLETIER

**** *** *********, ** ****** NB E7C-1L5 C: 506-253- 2531 email:

****************@*****.***

Summary

Efficient and organized surveillance professional with 4+ year customer service experience. Skilled in responding to emergency situations and providing crisis intervention. Equipped with an excellent memory and awareness of surrounding people, event and facilities. Exercises

sound judgement during crisis and emergency situation. Strong leadership skills desiring

a position in Customer service in a team oriented environment. Equipped

with excellent communication skills who consistently maintains detailed logs of

important events. Upholds high ethical standards and is honest with supervisors,

employees and customers at all times.

Highlights

Criminal law knowledge

CCTV surveillance

AS400 competent

Shift work experience

Able to work

independently and as a

member of a team

Excellent relationship

building skills

Fluently Bilingual in

French and English

Excellent writing and

critical thinking skills

Interpersonal, oral and

written communication

skills

Proficiency with

windows and Microsoft

applications

Team player

Report writing

Observant

High level of integrity

Aware of legal and

ethical standards

Comfortable with diverse

populations

Experience with medical

documentation

Experience working in

clinical setting

Familiarity and

electronic medical

records

Understanding and

communication of

disease prevention and

control

Work Experience

Technical Support Agent

Primus Communications- Edmundston NB 2017-Now

Troubleshooting and resolving customer problems regarding Primus Internet Services and connectivity. Provide a professional, prompt and high level of technical support to Primus customers in a call centre environment. Maintain high level of customer satisfaction and encourage usage of Primus’ Internet and VoIP Services. Answer incoming customer calls to the Tech Support Centre while maintaining established objectives. Make follow up calls to customers on outstanding issues - ensure satisfaction and confirm problem resolution. Update all records to customer’s account in the system with the problem reported, resolution and timelines. Escalate customer inquiries to Tier 2, Team Lead, Manager and/or Sr. Manager as required to ensure problem resolution in a timely manner.

Labourer

Nadeau Poultry Farm- St.Francois NB 2014-2017

Complete inspection of poultry quality pertaining to the Canadian Inspection Agency.

Large responsibility in removing infected species from production. Responsible in the

complete dismemberment of the chicken and verify the remain parts pertaining to the

Canadian Inspection Agency. Fast past environment requiring constant concentration and

attention. Full alertness needed to complete a day's work.

Security Guard

Vescom- Madawaska Maine 2013 - 2014

Reported al incidents, accidents and medical emergencies to law enforcement. Responded

quickly to medical emergencies. bomb threats, and fire alarms. Issued security badges

and visitor passes to all guests. checked passes and credentials of persons seeking to enter

the property. Continuously monitored security cameras and fire, building and alarm

systems. Verified visitor and worker safety training. Enforced proper protective

equipment to all visitors and workers. Found replacement for workers unable to work,

followed union agreement to ensure proper procedure. Followed proper procedures

during power outages, shutdowns and medical emergencies. collected and analyzed data.

developed and maintained good relations with agency and criminal justice staff.

Developed coding systems and manuals to translate observations into quantifiable data.

conducted regular assessments and adhered to documentation processes and procedures.

- Associates in Criminal Justice

- University of Maine at Fort Kent ME USA

- 3.4 GPA

- Course work in Sociology, Psychology, Legal Studies, Communications, Criminal Law

and Public Administration, Juvenile Justice and deviance in Society, Law Enforcement

and Justice Administration, Probation and Parole and Civil Law. Applied in a Deadly

Force Incident and statements seminar.

Contact this candidate