Jane E. Sagers

***** ********** *****

Eden Prairie, MN 55347

612-***-****

adi665@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated professional with product management and legal operations experience. Strong communication skills with global delivery teams, business leaders and executives. Respected leader with a commitment to a team environment and the ability to develop and motivate high performing individuals. Ability to drive business performance with a strong work ethic, product management experience and problem solving skills. KEY STRENGTHS

• Product management • Operations management

• Relationship building • Client service oriented

• Performance driven • Effective communicator

• Coaching and mentoring • Results oriented

PROFESSIONAL EXPERIENCE

Product Manager/Business Analyst - 11/2018 – 11/2020 Kforce - Minneapolis, MN

Contract Position: Wells Fargo Merchant Services

Product Manager:

• Product Manager for Microsoft Dynamics platform tool that tracks client onboarding from start to finish.

• Responsible for maintaining project request backlog to ensure all requests with a technology impact are identified, defined and prioritized.

• Collaborate with project management and technical teams to develop and implement new intake processes for project requests.

• Partner with project sponsors to gather business requirements for approved projects and assist with drafting business requirement documents for technology development.

• Maintain product roadmap for a monthly presentation to leadership. Business Analyst:

• Business analyst role for new onboarding simplification project.

• Conduct requirements gathering sessions with users to document current state processes and identify process improvements.

• Identifying and documenting use cases.

• Responsible for documenting Objectives and Key Results and defining metrics for future state. Product Manager - 03/2016 to 07/2018

CPA Global - Minneapolis, MN

• Collaborated with company leaders to develop a product vision and worked closely with engineers and designers to develop the product.

• Responsible for leading product direction group meetings with global marketing, finance, sales, operations and development teams to provide product updates and ensure the business was aligned to support the product.

• Managed product backlog.

• Responsible for writing and prioritizing user stories.

• Led daily stand-up meetings with Swedish development team to track, escalate and remove product development roadblocks.

• Responsible for drafting UAT test cases and coordinating database and UAT training for Minneapolis and India teams.

• Worked directly with global clients and internal end users to capture and analyze workflow challenges to address in development of new product. VP Operations, Intellectual Property Support Services (IPSS) - 10/2004 to 03/2016 CPA Global - Minneapolis, MN

• Managed legal operations for a team of 50 docketers and paralegals that provided outsourced Intellectual Property services to law firms and corporate clients.

• Led daily meetings with Minneapolis and India operations teams to ensure standard processes and procedures were followed.

• Increased employee productivity and efficiency of the team by introducing a central time tracking system that eliminated manual time entry into multiple systems.

• Supported business development managers by attending sales meetings, providing service overview and gathering required client information for contract generation. In addition, reviewed and approved statement of work.

• Provided dashboard metrics and recommendations to streamline delivery processes to business development managers for client quarterly business meetings.

• Responsible for interviewing, hiring and performance management for Minneapolis office. ADDITIONAL ROLES

Patent Paralegal/Docketing Specialist - 02/2003 to 10/2004 Fogg and Associates - Minneapolis, MN

Patent Paralegal - 10/1998 to 01/2003

Schwegman, Lundberg, Woessner and Kluth - Minneapolis, MN EDUCATION

Kirkwood Community College, Cedar Rapids, IA

Associate of Arts - Paralegal Studies, 1998

University of Northern Iowa, Cedar Falls, IA

Bachelor of Science - Criminology/Sociology, 1994

PROFESSIONAL TRAINING

Pragmatic Marketing Certification, 2017

Financial Boot camp for Non-Financial Managers, Val Grubb & Associates Ltd., 2017 Harvard Business School online courses through CPA Global, 2012:

• Business plan development

• Financial essentials

• Performance management

• Project management

TECHNICAL PROFICIENCIES

Microsoft Office, Visio, Sharepoint, JIRA, Memotech, FoundationIP

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