System & Network Operations Analyst

Objective: To obtain a position on a dynamic team that utilizes both the academic credentials and hands-on experience to strengthen the efficiency for the company resulting in increased company productivity.

EDUCATION/CERT: Western Governors University September 2017 – May 2019

MBA: Information Technology Management

The University of Akron. Akron, Ohio August 2011- December 2015

Associates of Applied Business, Major: Computer Information Systems (Networking)

Bachelor of Science. Major: Organization Supervision

International Six Sigma Institute: November 2020

CSSBG – Certified Six Sigma Green Belt

RELEVANT COURSES/SKILLS:

Six Sigma / Lean

Putty / RDP

Financial Management

Toad for Oracle SQL

Project Management Methods

Technical Report Writing

OMi/ITSM

Project Libre

Microsoft Office

SAP

Splunk

VMware

PROFESSIONAL EXPERIENCE:

First Energy Corp., Akron, OH SNOC Analyst III 2015 – Current

Analyze/Troubleshoot UNIX & Microsoft server configurations and processes, Perform Database and System administration using Toad SQL to monitor processes and configure database spaces.

Monitor network traffic, analyze network problems and performance using CPO and command prompt.

Execute batch scheduling for jobs, billing and monitor job flow process using SAP and Autosys.

Support multiple teams during event identification, escalation and resolution.

Create procedures implementing steps to properly resolve system / network issues and Improve daily operations during monthly review by communicating events and suggestions.

Conduct weekly sprint meetings with internal and external stakeholders and development teams, Report any risk or changes to upper management.

Document process and scheduling changes associated with the project for the business.

Create Pivot tables for data analysis on concurrent issues impacting the company for decision making.

GXS (Open Text), Brook Park, OH Intern 2014 –2015

Monitored Network Security, report and document any breaches for further investigation

Monitored and Identify events proactively resolving issues.

PlusOne Communications, Akron, OH Agent 2013- 2014

Internet and Cable technician assist people with modems, routers and cable box.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Experience with sales of services to customers.

LEADERSHIP/COMMUNITY INVOLVEMENT:

Iota Phi Theta Fraternity Inc. Graduate Advisor January 2017– January 2019

Schedules various meetings and appointments for the chapter

Advise undergrad members on campus activities

Communicate clear expectations for time to degree completion and publication.

Back-Pack give away: April 2018

After receiving a plead from a school in Ghana, West Africa for students in need of supplies we embarked on a journey to raise over $1,500.

Purchased over 250 Back packs for students in need including school supplies

Boadi / Walton Scholarship give away: April 2019

Scholarship give away of $1,000 scholarship to graduating high school student with good GPA and good community involvement.

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