Office Assistant

SUMMARY:

Energetic administrative and Customer service specialist skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative projects and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Microsoft Office, PowerPoint, and Excel.

SKILLS:

Customer service and Client management

Public relations and marketing

Media networking & Data analysis

Google Analytics and Outlook

Adobe photoshop & publisher

Microsoft Office

Oracle HCM &Cloud

Negotiation and Persuasion

Writing skills/ Drive to learn

Problem solving/Insightful

Salesforce and SalesLoft

Team orientated and efficient

EDUCATION:

Major: Bachelor of Arts – Women & Gender Studies

Minor: Bachelor of Arts – Communication

University of Massachusetts Boston

Boston, MA

EXPERIENCE:

Telecommunication Operator 08/19/2019- 08/07/2020

University of Massachusetts Boston

Boston, MA

Received incoming calls and paged individuals and departments over the PA system, connected callers with appropriate professional, department, or business

Responded to customer inquiries with patience and positivity to establish an excellent first impression. Collected and verified directory information with proper administration.

Operated switchboard and routed incoming calls to appropriate departments, scheduled and coordinated conference calls and video calls.

Graduate Admission Specialist 02/04/2019- 06/29/2019

University of Massachusetts Boston

Boston, MA

Provided necessary administrative support and managed operational tasks for the graduate office at UMass Boston. Proactively planned and directed all administrative and operational activities for the Dean, provosts and managers in office.

Organized and coordinated key multi-functional meetings, requiring effective communication and interaction with internal and external students, offices, and agencies, sometimes in different time zones.

Handled confidential and highly sensitive information with confidentiality and utmost integrity and other administrative duties as needed.

Worked with student Applicant Tracking System, Using Oracle HCM and Oracle Cloud.

Human Resource and Admin Assistant 01/05/2018 – 01/31/2019

Architecton Pvt Limited

Dhaka, BD

Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.

Recruited and screened qualified potential employees and Managed employee exit interviews and paperwork.

Tracked various statistics and kept detailed records to support human resources department.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Migrated legacy HRIS system to new technology to minimize business impacts and Implemented process improvements to automate office operations, including record tracking.

Logistics Associate 09/01/2017 – 12/16/2017

Abcam Pharmaceuticals

Cambridge, MA

Abcam Logistics was focused on providing the world's best research tools to scientists everywhere, helping them achieve their mission, faster.

Had to work with colleagues across the business to resolve discrepancies quickly. Use to maintain accurate inventory levels using both manual and automated systems.

Identified operational trends that will drive initiatives for process improvement. Enhanced product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory.

Created and reviewed procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.

Program Coordinator Intern 06/17/2017 – 08/31/2017

U-54 Program (UMass Boston Affiliation with Dana Farber Cancer institute)

Boston, MA

Orchestrated smooth and efficient program development by collaborating cross-functionally across departments and Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.

Maintained tight production timetables and quality standards to give audiences exceptional offerings.

Coordinated communication among associations, allies, stakeholders, and members to foster sales and connections between departments.

Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.

Spearheaded implementation of program rules, frameworks, and toolkits to facilitate smooth change management process.

Administrative Assistant 09/10/2015 – 06/06/2017

University of Massachusetts Boston

Boston, MA

Administrative and office support activities for multiple supervisors. Spreadsheets and Presentation under Supervisor Karen Gales, filing, data entry, office management research and maintain a professional office environment.

Timesheets and expense reports for supporting meeting, maintaining confidentiality and contribute to the business development efforts.

Coordinated and scheduled travel arrangements including booking and cancelling or rescheduling on basis of the office needs.

Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation and calendar maintenance.

RELEVANT COURSES:

Women, Gender & Sexuality

New Media Society for Women

Intercultural Communication

Communication in Diverse Organizations

Strategic Communication

Gender, Religion and Politics

Gender, Development and Globalization

Public Speaking and Professionalism

Black Women’s History

Women and the Media

Women in Various Cultures

Journalism and Media writing

Global financial markets

Global health issues

PROJECTS:

Press Release & Strategic Marketing Campaign

Strategic Management Final Project

#MeToo Movement essay analysis

Women and Rape Allegation Thesis

AWARDS:

Performance of the month – UMass Boston Graduate Admission Department

IT Student Appreciation Badge – UMass Boston IT and Telecommunication Services

Quick and Efficient Learner award – Architecton Private Limited.

LANGUAGES:

1.Bengali (native)

2.English

3.Hindi

4.Urdu

VOLUNTARY WORK:

JAAGO foundation

Youth of Bangladesh – Nutrition and nourishment for Women and Children

Massachusetts Eye and Ear Infirmary

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