Social Media Data
Resume:
DOUGLAS MUGENI OUMA
Tel: 073*******
Email: ************@*****.***
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SUMMARY
I help entrepreneurs’ businesses increase their lead generation through social media and chatbots.
Here are some of my expertise that can help you:
Manage accounts on Facebook, Instagram, Twitter, etc. - Create appealing graphics using Canva
Content Curation
Schedule posts using Hootsuite, Buffer, etc.
Write engaging captions and hashtags
Setup Facebook Messenger bots
I also Perform all data entry related tasks including sorting, proofing, updating, mailing and storing.
Maintain data files accurately.
Compile, sort, verify and correct data to be entered.
Review data for completeness and accuracy.
Contact authors of source documents to address data inconsistencies and to gather missing data.
Manage filing and routing of source documents after entry.
Maintain records of work completed.
Update data in appropriate databases in accurate and timely manner so as to avoid backlogging.
Establish data naming standards and consistent data definitions to improve overall data quality.
Process and resolve data inquiries by searching and reviewing the databases.
Enter and update files into Excel spreadsheets.
Perform administrative duties such as operating office equipment or data filing as required.
I am available to work 9 hours a day, Monday to Saturday, in a flexible schedule.
Feel free to send me a message so that we can discuss further.
EDUCATION BACKGROUND.
2007-2008 Jamerodge Academy KCPE.
2009-2012 St Jude Nangoma Secondary School KCSE.
2013-2012 Alliance Institute of Professional Studies Certificate in Computer Applications.
OTHER ACQUIRED PROFESSIONAL SKILLS.
2014-2015 Kenya Youth Empowerment Project.
2015-2016 Financial Sales Services
2016 Digital Numeracy and Literacy Basics, Sama School.
2017 Jan Basic Online Introductory Training (Ajira)
Basic Digital Skills Training eMobile’s Mobile Technology Training Institute
2018 Proprofs Pre-Course Quiz-Application Document.
Online Marketing fundamentals Qualifications. Google Digital Skills for Africa.
Google Analytics for Beginner.
Google AdWords Fundamentals Certification
Google AdWords Search Advertising Certification.
Google Analytics for Individual Qualifications.
WORK HISTORY
2020 Jan to date Freelancer Hub staff Talent. https://talent.hubstaff.com/profiles/douglas-ouma
2020 Sept to 2020 Oct Relationship Officer CEMES (Centenary Microenterprise services Ltd)
Marketing of new and existing products.
Advising clients on various services and products
Developing and maintaining professional understanding of customer base to assist clients deepening current relationships
Performing as key contact for selected customer relationships under client guidance
Initiating apt activities to ensure on time and scheduled response to customers
Providing assistance to clients to obtain approval on new loans
Conducting evaluation of client’s accounts
Collection of arrears and due loans.
2019 Oct to 2020 Sept. Call center Specialist Ideon Ltd.
Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients on the CRM
Advise customers on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences on non-payment.
Portfolio performance and monitoring
Act as a mediator for disputes between customers and clients.
Provide customers with their correct account details i.e. balances, account numbers etc.
Maintaining data integrity and keep customer details confidential.
Record information about financial status of customers and status of collection efforts in the company’s system.
2019 May to 2019 July Field Agent Busia Africa 118 Inc.
●Google My Business listing:
●mapping and identifying new catchments for SMEs for listing
●Liaising, negotiating and closing deals for premium Google My Business listing.
●Making sure my monthly targets are met.
●Ensure integrity, quality and professionalism in carrying out the tasks assigned.
●*ensure tasks assigned are carried out efficiently and effectively completed
●*client relations in liaison with my line manager
●*provide timely and effective reporting’s
●*attended to any other task assigned by my line manager
2017 Mar to Nov 2018 Data Entry Agent Sama Source Kenya Ltd.
●I have worked on several data-based projects at Sama source Kenya Ltd
●While working at Sama source, I was awarded for being the ‘Most Improved agent in Quality in my project for the month of April 2018 .
REFEREES
Dismas Omondi
Copier Technician at Total Office Solution
P.O. Box; 109**-***** Nairobi.
Tel +254-*********.
Wayne Peter Odhiambo.
Trainer eMobile’s Mobile Technology Institute
Tel: +254-***-******.
Contact this candidate