Jasmine Maki

adi60e@r.postjobfree.com 612-***-****

Education: Bachelor of Science in Mass Communications May 2013 Emphasis in Multimedia Journalism

Minnesota State University Moorhead (MSUM) Moorhead, MN Relevant

Experience:

Other

Experience:

Contact Center Supervisor,JND Legal Administration, Seattle, WA July 2019 - Present

• Supervise a team of 25 agents to success by evaluating individual strengths and assigning tasks appropriately, by providing consistent specific coaching, and by conducting weekly team check-ins via email and Skype calls.

• Manage workflow of more than 100 different legal admin inboxes for Class Action Settlements

• Communicate with Project Managers on all project updates and statuses, including drafting comprehensible legal scripting

• Manage the review and response of all escalated calls and emails Editor and Creator,TC Style Magazine, Minneapolis, MN April 2014-May 2015

• Conducted research and in-depth interviews on the artist’s process to create captivating stories via print and video.

• Recruited writers, photographers, and editors to assist in the production of content for each issue. Arts & Entertainment Feature Reporter,Grand Forks Herald, Grand Forks, ND May 2013-April 2014

• Pitched weekly local human interest features and soft news stories for both the Arts & Entertainment and Life & Style sections of a daily newspaper.

• Conducted research and in-depth interviews with many sources to write compelling articles.

• Produced two weekly features including an app review and a style profile

• Helped develop, host and produce a monthly web video series that gave viewers an inside look at area artists' studios Small Business Owner, Scout 829, Bothell, WA May 2017 - Jan 2019

• Built relationships with artists and makers throughout the United States in order to carefully curate collections of playful and adventurous pieces our guests could use in their homes and on their travels

• Managed all social media marketing with daily posts and timely interactions

• Shared the maker stories behind each collection through in-store conversations and online blog posts.

• Prepared and maintained contracts for all artist partnerships

• Maintained budget and managed all store expenses and inventory Corporate Service Administrator,Marchex, Seattle, WA July 2016 - May 2017

• Answered all customer calls, forwarding to the appropriate employee

• Responded to and fulfilled all employee requests in a timely manner

• Assisted in event planning by preparing food orders, booking meeting space and sending event communications Store Manager,Primp Boutique, Woodbury, MN July 2015-April 2016

• Achieved financial objectives by preparing budget, analyzing monthly overhead and determining daily sales goals

• Exceeded monthly goals by implementing new selling strategies and planning events to increase traffic

• Coached a team of stylists to success by evaluating individual strengths and focusing on opportunities for growth

• Evaluated and communicated store merchandise needs to buyer and upper management to maintain inventory Leadership

Experience:

President of Society of Professional Journalists, MSUM May 2012-May 2013

• Established leadership position while conducting weekly meetings to keep members informed about events

• Organized and promoted events, including a Debate Watch for 200 people

• Developed team skills while collaborating with other organizations to plan large events Technical

skills:

• Microsoft Office: Outlook,Word, Excel, Powerpoint

• Adobe Suite:InDesign, Photoshop, Illustrator

• Blogging Platforms:Wordpress, Blogger

• Social Media: Facebook, Instagram, Twitter

Jasmine Maki

adi60e@r.postjobfree.com 612-***-****

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