Da’Nyia Johnson

Chatsworth, CA 310-***-**** adi5zo@r.postjobfree.com

www.linkedin.com/pub/da-nyia-johnson/96/657/5/

VP/Manager

Versatile, experienced business leader with highly transferrable cross-functional expertise and skills. A proven record of accomplishment in ownership and senior-level management of business groups, programs, projects, and operations in large domestic and global corporations. A collaborative and motivational team leader.

Skilled at identifying organizational strengths and weaknesses and implementing improvements to processes, standards, and policies that optimize efficiency, productivity and the bottom-line.

Proven ability to bridge technology and business goals to enhance processes and operations. Managed successful IT system conversions, acquisitions, and integration of hardware and applications.

Expertise in project management from conception and requirements through development, completion, and acceptance. Experienced in managing projects with $10+ million budgets and 60+ team members.

Consistently delivers responsive customer service and client satisfaction.

Strong experience in outsourcing and compliance with domestic and international regulations and standards.

Areas of Expertise

Corporate Governance • Strategic Analysis & Planning • Quality • Program Creation & Management • Process Improvements • Project Management • Scoping & Requirements • Waterfall, Iterative & Agile Development • Budgets & Controls • Team Building & Leadership • Training & Coaching • Employee Engagement • Global Operations • Regulatory Compliance • Outsourcing • Vendor Management • Problem Solving • Risk Management • Financial Services

Professional Experience

Bank of the West, BNP Paribas - City of Industry, CA ( 02/2016 - 11/2020)

Progressed through positions of increasing responsibility and ownership of business groups and programs at regional U.S. division of international banking and financial services corporation.

VP, Shared Services Manager (10/2019 – 11/2020)

Built and owned Commercial Loan Services (CLS) Shared Services business group. Managed operations in a matrixed environment.

Optimized quality and improved processes for loan servicing and administration, business continuity and other transversal responsibilities.

Developed and oversaw strategic governance processes to standardize auditing and regulatory accountability.

Ensured adherence of offshore service vendors to corporate standards and service levels.

Managed 17 staff members, locally and remotely.

VP, Enterprise Controls and Governance Manager (08/2018 – 10/2019)

Owned programs of the Enterprise Portfolio Delivery Services (EPDS) organization to support and accelerate strategic projects and investments.

Developed long-range strategic plans for governance.

Advised business lines on best practices and roadmaps to determine value and feasibility of strategic investment opportunities.

Created reporting, and training procedures based on EPDS Controls and Governance model.

Oversaw and ensured compliance by internal teams and external vendors with company’s PM Excellence standards and policies for project-centric protocols.

As single point of contact (SPOC) in all internal and external inspections, facilitated constructive relationships with auditors from Bank of the West, BNPP, FDIC, FRB, and other bodies. As first line of accountability, initiated investigations and remediation of discoveries and issues.

VP, Project Management Manager Senior (07/2016-08/2018)

Owned and managed $2.1MM portfolio of the Banking Services line of business and guided success of projects through effective facilitation, tracking and reporting.

Empowered the Project Management Office (PMO) to increase efficiency, reduce expenditures, and deliver initiatives on-time and within budget.

Defined standards and advised project sponsors, business managers, and teams to support effective project management, portfolio management, and user acceptance testing.

Managed 8 Project Managers, locally and remotely.

VP, Senior Project Manager (02/2016 – 06/2016)

Led IRB Industrialization analysis, a multifaceted project to identify business opportunities and establish priorities for Bank of the West and BNP Paribas operating model.

Monitored project progress towards goals and implemented adjustments as needed.

Insight Global (Wells Fargo Capital Finance) - Santa Monica, CA (02/2015 - 12/2015)

Worked as consultant to Wells Fargo Capital Finance as a contractor with Insight Global, a consulting firm.

Senior Project Management Consultant

Managed all Wholesale - Capital Finance initiatives related to FATCA (Foreign Account Tax Compliance Act) and UK CDOT, and CRS (Common Reporting Standards). These high-risk initiatives required fluid corporate and regulatory distinctions, mutually in processes, and coordination of domestic and international systems.

Assigned responsibilities for projects, established deadlines, and monitored progress.

Provided summaries to FATCA/CRS Office and executive leadership on behalf of Wells Fargo Capital Finance (WFCF).

Wells Fargo - Charlotte, NC (03/2007 - 07/2014)

Served in key roles in transition and compliance related to offshoring operations of global financial services corporation.

Offshoring Program Governance and Transition Manager

Defined standards and oversaw implementation and support for Wells Fargo Enterprise Global Strategy (EGS).

Led Wells Fargo’s enterprise offshoring program to a 100% compliance success rate for 2 years in a row.

Oversaw creation of Third-Party Service Provider (TPSP) process for vendor onboarding.

Delivered quantitative and qualitative data and analysis to align governance with evolving business strategies and goals.

Education & Credentials

Coursework in Business Management, Illinois Central College, East Peoria, IL

Advanced Business Program, Peoria Business Academy, Peoria, IL

Certification and Training - BPO (Business Process Outsourcing) Certification • ITO (Information Technology Outsourcing) Certification • KPO (Knowledge Process Outsourcing) Certification • Leadership Effectiveness Training

Technical Proficiencies - Adobe Acrobat, Planview, MS Office, Visio, SharePoint, Project Management Universal Workstation (PMUWS), Confluence, JIRA (Kanban), Clarity Tool

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