Waiter
Resume:
CURRICULUM VITAE
PERSONAL DETAILS & INFORMATION
Name: Michael kiptoo koros
Gender: Male
DOB: 17th Dec 1990
Nationality: Kenyan
Marital Status: Married
Religion: Christian
Contact: P.O Box 15-20217, CHESINENDE.
Mobile No: 071*******
Email: ************@*****.***
CAREER OBJECTIVE:
I aim to develop great skills and experience in the Hospitality Industry by being an all-rounded person in the restaurant field as an effective and competent hotelier. I endeavor to be both resourceful and helpful to my employer for the best interest and growth of the business. Through good knowledge and skill in different areas of restaurant service, I shall present myself as a reliable employee who is able to work under pressure, minimal supervision and who is well able to interact with customers, seniors as well as fellow employees and offer great solutions to arising issues, resolving conflicts and ensuring great customer satisfaction to secure their loyalty. It is also my goal to abide by the company rules and regulations as a highly disciplined employee.
WORK EXPERIENCE:
2012 September - 2012 December;
I received my industrial training at sarova shaba Game Lodge in the following departments.
1.Front Office
2.Housekeeping and laundry
3.Kitchen
4.F&B Service
5.Accounts & Stores
2013 November - December 2013;
I was given a contract of two months at Sarova Shaba Game Lodge as a waiter. Roles being to prepare tables by setting up linens, silverware and glasses, take food orders,bring food and drinks to the table and take payments and make change,making menu recommendations answering questions,using a POS ordering software.
January 2014 - December 2014
I was employed at Herisquare Bar and Grill as a waiter and a bartender.My roles being to maintain great bar service through timely dispense of drinks,making both mocktail/cocktails and doing mis en place, cleaning the bar, attending to customers, checking product expiry dates.
January 2015 – June 2016;
I was employed at Artcaffe Coffee and Bakery as a waiter.where i was mandated to provide excellent service to customers by undergoing proper shade training; where i learned the sequence of true service,proper order taking, noting down the missing items during morning or evening briefings,during daily breifs our managers was able to teach on how to solve customers arising compliants immediately before supervisor or manager is called upon to the occasion.
July 2016- April 2017;
I was tasked with the role of a restaurant supervisor sharing a number of responsibilities with the restaurant manager. My objectives were to interact directly with clients to know about their overall experience of service at the outlet, sort out any delays with food/drinks, resolve all problems regarding service, pushing wait staff to sell and offer quality service, observe restaurant hygiene, coordinate all duties of the stewards and wait staff as pertains to service, daily briefing with wait staff to improve service, handling first hand issues regarding the POS, reporting any major issues to the restaurant manager, resolving customer complaints regarding drinks and food, assisting wait staff during service to ensure they’re not overwhelmed, constantly doing rounds in the restaurant to ensure service is well done and to ensure no customer is neglected, and that every customer need is met, assisting with the duty roster, deal with staff complaints and relaying them to the manager, ensuring urgent customer needs are satisfied, observing quality of drinks and food being served to customers taking no chances, maintaining a proper relationship with regular customers.
May 2017- September 2017;
I was given a brief contract at Le Grenier a Pain French Restaurant as a waiter.I was privileged to learn a new restaurant software known as touchbistro,also good experience of french dishes.
April 2018- October 2020
I was given another contract at Crown Plaza Airport.I have gained more experience in a five star hotel in areas such restaurant,bar,room service,cashiering and banquets.
1st October,2020 - my contract of employment at Crowne Plaza Nairobi Airport was terminated through redundancy due to impact of COVID-19 worldwide.
TRAINING
The 8 years of experience as a hotelier, I gained immense experience in many areas of the restaurant business,room service and bar.
In my first year of work as a waiter, I was awarded a certificate of a appreciation for job well done; kenya Radiologist Conference for the best service.
In the year 2018 I participated in IHG course and i was awarded certificate for delivering True Hospitality to each and every guest.
In my current contract at Crowne Plaza Airport, I have gained new experience in restaurant,bar, room service and cashiering is a great exposure in my career.
PERSONAL ATRIBBUTES:
Quick learner.
Interpersonal skills: team player, good communicator, cooperative.
Self-driven.
Highly analytical.
Articulate.
Self-disciplined.
ACADEMIC QUALIFICATION:
2012 — 2013
Institute of Centre for Tourism Training and Research (CTTR) - pursued Diploma in Hotel and Restaurant Management (Moi University).
2007— 2010
Cheptenye Secondary School- O-Level Certificate, mean Grade Attained — C (plain).
2002— 2006:
Chepseon Complex Primary School- Kenya Certificate of Primary Education.
Marks Attained —311 marks
HOBBIES:
Playing Rugby.
Traveling.
Participating in the Environmental clean up programmes.
Watching movies.
REFEREES:
1.Ms.Isabella J. Mbandi
Head of Training Centre for Tourism Training and Research.
2.Mr. Wilson Chirchir,+254*********
Reverend Deliverance Church Chepseon.
3.Mr.Ephantus Tawagi,+254*********
Manager @Artcaffe Coffee & Bakery.
4.Mr.Evans Wanga,+254*********
HR@Trade Mark Village market.
5. Mr.Alex Kamau
Former manager Tribe Hotel.
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