ELIZABETH KIM

NEW YORK, NY ATLANTA, GA REMOTE

[c] 404-***-**** adi5wh@r.postjobfree.com

OBJECTIVE Detail-oriented, self-starter professional with strong communication skills, research and analysis experience seeking a position in a fast-paced environment to execute project management, provide administrative support and company success. EXPERIENCE

05-2019 – Present Hersha Hospitality Management (HHM) New York, NY/Remote Executive Assistant to EVP and Office Manager

• Manage EVP’s complex and frequently changing calendar of travel and business affairs. Schedule internal/external calls/meetings with EVP’s teams and hotels nationwide.

• Implement needed controls on stock/supplies and standardizing ordering procedures by decreasing office expenditures. Maintain all office operations; including expense reports varying by location in a timely manner using Concur and Certify, and equipment procurement.

• Prepare, setup, and draft meeting materials. Arrange video/telephone conferencing. Facilitate the on-boarding process for all new hires and acclimation.

• Collaborate with cross-functional teams, and cultivate communication to foster a sense of teamwork. Event management and coordinate team-building exercises for overall support for organizational work culture and employee morale.

• Conduct in research and customize various types of presentations and confidential documents for senior management.

• Partner with our Brand Marketing teams to establish relationships with local and global brands to expand hotel marketing and social sites. 8/2016 –5/2019 Conquest Capital Group New York, NY Executive Assistant and Office Manager

• Designed filing systems; reviewed and prepared marketing decks as needed. Maintained office services by organizing daily office operations and procedures. Created pivot tables to track all company expenses and donations using Quickbooks.

• Maintained an extensive calendar of events including personal and business-related affairs for the CEO, CFO, and portfolio management team. Deliver executive level administrative support with high degree of initiative and confidentiality.

• Organized multiple concurrent meetings through drafting of resource materials, telecommunication setup, and schedule coordination across several different time zones. Provided strategic counsel with executives on how best to align communications strategy with business objectives and increase engagement with internal and external audiences.

• Coordinated all international/domestic travel arrangements, logistics and lodging. Created extensive and well- detailed itineraries for all business and personal trips. Tracked and maintained all employee sick/PTO days and organized all office events.

• Assisted marketing efforts utilizing Salesforce to develop segment-specific marketing materials and update client/broker relationships via CRM.

3/2012 – 5/2016 TYF Spa Atlanta, GA

General Manager, Front Desk Coordinator

• Prioritized complex job duties, reinforced excellent internal control to manage customer communications, such as processing customers’ requests and payments. Led and managed employees, retained dynamic workplace environment, and serviced excellence.

• Established and maintained a calling center and emailing system by documenting customers’ visits, addressing issues and concerns to improve customers’ experience. Built and enhanced effective client relations by implementing a CRM solution to track over 300+ daily clients.

• Regulated supplies, developed extensive resource planning skills, and formed good vendor/supplier relationships. Payroll for over 35+ employees for two accounts on a bi-weekly basis.

1/2014 – 2/2015 Honda Atlanta, GA

Clients Relations Associate

• Interact with clients in various divisions daily to ensure effective communication and address internal control risks in relation to clients’ accounts payable cycle. Established and improved strong vendor-client’s relations by using various ERP software. Assisted the billing department and the management team to enhance efficiency.

• Created advanced ad hoc reports that record, track and analyze clients’ financial information based on extensive Excel experience, to monitor clients’ financial changes and enhance data timeliness and accuracy. Lead solid B2B, B2C process and control by utilizing ADP. EDUCATION 2012 Georgia State University Atlanta, GA Business Administration

SKILLS

Google Suite, Microsoft Office, Salesforce, Adobe Photoshop CS7+, setting up multi-conference line, Zoom, complex travel, managing tasks simultaneously, expense report management; Concur, Certify, Quickbooks. Types 90+ WPM. Exceptional oral and written communication skills, fluent in Korean. Strong leadership and management skills. Savvy in social media in utilizing all platforms to expand network and update on current trends.

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