O365 Global Administration/Teams/SharePoint/ServiceNow
Resume:
Gwen Cunningham
**** ******** ****, ********, ** 21225
Phone: 301-***-**** [mobile]
E-mail: adi5w2@r.postjobfree.com
Overview
Experienced front-end and back-end Network Administrator for SharePoint and MS Teams, including training, desktop & user support (ServiceNow), SharePoint Site Collection Admin/permissions/provisioning/site design, integration with MS Teams, Yammer, MS Forms, Planner, Groups, Azure and Exchange. Skills
Office 365 Network Administrator (Cloud Environment) SharePoint (Farm Administrator/Site Collection Admin.) Salesforce Site Manager
Azure (Global Administrator)
Active Public Trust Clearance
ShareGate (migration of 2010/2013 SharePoint sites) Mobile Apps for O365
Service Now Ticketing System
Trainer – MS SharePoint and MS Teams
Excellent organizational and interpersonal skills
Exchange (Global Administrator)
Experience
Microsoft Teamwork Administrator Associate [Contractor] (July 2020 – Present) Small Business Administration – Washington, DC
Configure, deploy, and manage Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment
Plan, deploy, and manage Teams: chat, apps, channels, meetings, audio conferences, live events, and calls
Provider user support and Teams training
Create training materials for Teams transition
Lead Technologist/Network Administrator (July 2019– July 2020) – Amtrak – Washington, DC
Network Administrator for Office 365, design for hundreds of SharePoint and Teams sites and maintenance of Amtrak environment, provide SharePoint and Teams training and assignment of permissions, perform Active Directory, Exchange and Azure functions as requested and created training materials for Teams and SharePoint
SharePoint Farm Administrator and Site Collection Administrator
Utilize Power Automate, Stream, PowerApps for design, document control and SharePoint management
Provide user support and training for Office 365 products (Service Now Ticketing System)
Offer technological advice for upgrades to current Microsoft packages to enhance the user experience IT Analyst – Risk & Compliance and IT Communications (Sept. 2018 – July 2019) – Amtrak – Washington, DC IT Communications Responsibilities:
SharePoint site administrator for IT Comm SharePoint and IT All Aboard intranet site (Salesforce)
Act as liaison with OIG to address technology concerns and assist with problem resolution Senior HR Compliance & Risk Management Specialist (May 2017 – Sept. 2018) – Amtrak, Washington, DC HR Compliance SharePoint Site Manager
Responsible for design, content, and assigning site access HR All Aboard Site Manager
Responsible for design, content and assigning access levels (Salesforce)
Responsible for transfer of Wiki web content from previous platform to new All Aboard site (Salesforce) Senior Operations Analyst (June 2014 – May 2017) – Amtrak, Washington, DC Management of multiple projects simultaneously, including:
Website Administrator for General Chairman’s website (Word Press), including uploading and oversight of Amtrak- related data for viewing by the General Chairman’s office
Records Coordinator for Operations departments and assisted with FOIA responses by ensuring that appropriate documentation was submitted timely to respond to requests. Coordinated offsite storage of records and ensured that departments followed the records retention schedule.
Project manager for Business Lines/Business Operations Management Control Framework (MCF) risk management project, including coordination of inherent risk control testing, processes and procedures; meetings with stakeholders; coordination of Risk Control Matrix (RCM) development and Control Improvement Opportunity summaries (CIOs)
Trained staff on usage of O365 suite, eTrax, Org Plus, and EIP (Employee Information Portal) Resume- Gwen Cunningham
Page 2
Education
ECPI University, Norfolk, VA - Electronic Technology (June 1983) Train Ace, Greenbelt, MD, PMP Boot Camp (March 2015) Office 365 Project, SharePoint & MS Teams Certificates References
To be provided upon request.
Contact this candidate