Manager Employee Relations

Colleen Cunningham

716-***-**** Brooklyn, New York 11235

***************@*****.***

A collaborative and communicative Multi-unit General Manager, with 10 years of expertise in fast-pace, high volume retail. A proven track record of coaching and developing diverse teams to drive significant performance growth. Facilitates and demonstrates with passion and empathy. Fosters a positive work environment focused on associate and customer engagement.

Achievements

4.5 of 5 on Associate Opinion Survey 2017-2019

Created company Interview Template

35% turnover 2017-2019 vs company, 50%

Top 10 Comp Performance 2014, 2015, 2017, 2018

1% Return on Investment 2017-2019 vs company, -3%

3% New Client Partnerships 2017-2019 vs company, 2% 3% Conversion growth 2018, 2019 vs company, +1%

Experience:

General Manager of People and Operations: July 2018-Present Victoria’s Secret; $20M Store

• Learning and Development, Engagement Leader:

-Increases productivity of staff by cross training teams.

-Onboarding leader of customer success and selling model for all Manhattan new hires.

-Creates an engaging environment through curiosity, open-door policy and self-awareness.

-Facilitates annual Organized Leadership Review and Associates Interested in Management seminar.

-Partners with managers to evaluate current team structure, skills and talent gap to assess plans on achieving company goals.

-Develops detailed and comprehensive onboarding roadmaps, ensuring the success of new hires and future internal promotions.

• Human Resources/Employee Relations:

-Hosts company’s Values Training.

-Coaches teams to positive and inclusive behaviors.

-HR unemployment representative for NYC District.

-Prioritizes an inclusive and diverse team starting with talent acquisition.

-Leads performance review and feedback process to drive a culture of open communication and learning.

• Customer Success Management:

-Leads a results-based team, driven by customer sales.

-Identifies client needs through analyzing trends and client feedback.

-Owns customer life cycle process and supports team generate new ideas for customer growth.

-Monthly marketing assessments to create and review marketing that targets the widest array of customers.

• Operational and Project Management:

-HR Technology Management.

-Inventory, Planning and Forecasting leader.

-Develops and implements new strategies to increase warehouse sustainability and productivity.

-Plans monthly schedules; 100 person staff, allotting for +/- 1% payroll vs company max of 3%.

-Analyzes weekly business; Partners with managers to create a disciplined plan to deliver business growth.

-Ensures all projects (inclusive of 3rd party vendor contracts) are planned, executed and completed within compliance of monetary and time budget.

District Manager in Training: Growth Assignment 2018-Present Victoria’s Secret; $100M District

• Company Customer Experience Training Coordinator.

• Budget, planning, inventory and marketing assessments.

• Hosts regional conference calls to introduce best practices for operational processes.

• Hosts regional conference calls to introduce best practices for turnover, retention and positive culture.

• Monthly Vice President and CEO walkthroughs to support company business strategies. Flagship District Manager: Growth Assignment, 2018 Victoria’s Secret; $140M District

• Analyzed schedules for a 600 person staff within +/- 1% payroll budget.

• Budget, planning and projection leader between Manhattan District and Home Office.

• Coached and developed 5 store managers to continuous improvement of company development.

• Connected and maintained relationships with 3rd party vendors regarding sales projections and budgets.

• Monthly Vice President and CEO walkthroughs to support communication and strengthening overall business for the brand.

General Manager: May 2017-June 2018

PINK: subsidiary of Victoria’s Secret; $10M Store

-Recruited, hired, developed and retained staff.

-Created a new hiring template for the region, 2017.

-Trained staff to perform to their maximum performance capability.

-Hired and trained the staff for the holiday “Pop-up shop” (separate location).

-Trained the new associates and managers from other locations while new stores were being built.

-Analyzed business trends weekly; develop and implement plans to drive top performances throughout all company metrics and categories.

-Lifted conversion 1% to LY.

-Decreased SHRINK 1% to LY.

-Decreased turnover from 400% to 50% in 6 months.

Assistant General Manager: July 2016-May 2017

PINK; subsidiary of Victoria’s Secret; $10M Store

-Shadowed General Manager for growth.

-Coached teams to successful selling behaviors.

-Led all training and development meetings for new hires.

-Networked with new clients and created client portfolio for personal shopping. Skills

Change Management Customer Lifecyle Leadership Development Budget Management Empathetic Planning Operations Management Facilitation Analytical Talent Acquisition Human Resources

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