Front Office Customer

JANET L. KORDICH

A N E X P E R I E N C E D, A C C O M P L I S H E D A D M I N I S T R A T I V E P R O F E S S I O N A L Harbor City, California 424-***-**** ************@*****.*** E X E C U T I V E S U M M A R Y

An experienced, driven, and accomplished Administrative Professional, with a wealth of experience while working for leading, high-profile companies.

S U M M A R Y O F Q U A L I F I C A T I O N S

More than twenty-five years of strong experience, holding positions of increasing scope and responsibility.

Strong background in management, office administration, project management, reception, computer data entry, accounting, shipping and receiving, dispatching, records maintenance, and customer relations.

Hard-working and driven, while highly-experienced in all aspects of daily business operations, and is proven in consistently meeting the highest in organizational and project expectations.

Adept in establishing and cultivating successful, long-term client and industry relationships, and is firmly committed to attaining high levels of client satisfaction, loyalty, and retention. P R O F E S S I O N A L E X P E R I E N C E

DIRECTV/AT&T, Rancho Dominguez, California

Dispatcher/Field Coordinator (2012-Present)

Directly responsible for routing and dispatching technicians, processing daily tickets, monitoring routes, monitoring technician performance, booking customer appointments, computer data entry, customer relations, and handling a wide variety of special projects.

Selected Accomplishments and Initiatives:

Works in a high-volume environment, and routes and dispatches 200-plus technicians on a daily basis.

Communicates between sites and supervisors to ensure that all work is done on a timely basis. PREMIER LEGAL DOCUMENTS, Gardena, California

Front Office Receptionist (2008-2012)

Responsible for reception, answering phones, computer data entry, maintaining document records, customer relations, and other administrative functions. Maintained all manner of client communications. Selected Accomplishments and Initiatives:

Provided the highest levels of reception services.

Served a large and diverse clientele.

CHROME HEARTS, INC., Hollywood, California

Manufacturing Consultant (2008-2012)

Responsible for managing the day to day screen printing process, production coordination, staff training and supervision, equipment layout planning, assembly method development, workforce utilization, safety program development and deployment, staff performance evaluation, and customer relations. Selected Accomplishments and Initiatives:

Managed smooth, efficient, and profitable operations during tenure in position.

Ensured consistent compliance with all safety and regulatory regulations. TAXI SYSTEMS, Gardena, California

CSA Agent (1993)

Responsible for answering phones, computer data entry, interface with dispatch and reservations personnel, handling customer inquiries and issues, customer relations, and other related assignments. THE IMPRESSIONIST, Gardena, California

CEO (1989-2008)

Responsible for managing day to day company operations, profit and loss, staff training and supervision, sales, marketing strategy development, payroll processing, safety compliance, contract and deal negotiation, client account management, client relations, and other managerial functions. E D U C A T I O N

EL CAMINO COLLEGE, Torrance, California

Majored in Psychology.

NARBONNE HIGH SCHOOL, Harbor City, California

Earned Diploma.

P R O F E S S I O N A L C E R T I F I C A T I O N S

Certified Child Visitation Monitor

T E C H N I C A L P R O F I C I E N C Y

Word, Trimble Tracking System, QuickBooks, Siebel Portal Program, Edge Dispatch, FS Scheduler, AT FS Provisioning, IEX WFM Agent Program, Business Enterprise Tool Program, and other systems.

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