Service Engineer
Resume:
Matthew Young
***********@*******.***
SUMMARY
CompTIA A+ certified professional with expert knowledge and experience with Microsoft and Apple Products.
EDUCATION
NPower Technology Service Corps
New York, NY
Training in computer fundamentals, networking, web and Microsoft office
Herbert H. Lehman High School
Bronx, NY
High School Diploma
TECHNICAL SKILLS
Operating Systems: Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 10, Microsoft Exchange, Windows 2008/2012 Server, Linux Ubuntu, Mac OS X Yosemite
Software: Microsoft Office365, Microsoft One Drive and other Cloud computing systems, M365 Business platform, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Captivate, Microsoft Visual Studios 2017, JAMF deployment application, PDQ Deploy, Windows Configuration Designer
Hardware: Laptops, Desktops, Tablets, Phones, Game Consoles, Workstations, Servers (HP, Dell, Cisco), Modems, Network Cards, RAM, printers, scanners, TVs, speakers, and AV equipment.
Maintenance: Computer assembly and disassembly, installing motherboards; creating boot disks, partitioning and formatting hard drives operating system installation; windows update, system restore; disk defragmenter; installation of anti-virus, anti-spyware, firewall, virus and malware removal; file transfer setting, cloud setup and configuration, OS re-installs, and setting new user configuration.
Other: Intermediate level knowledge of using a mixing board and connecting microphones to sound systems
EXPERIENCE
June 2019 – IPSoft Inc. New York, NY
Service Desk Analyst
•Provide networking, computer software and hardware support for multiple companies with more than 40 branches around the world (United States, Europe, Asia and Latin America)
•Manage Microsoft Exchange Server
•Assist in email migration to O365 and troubleshoot in regards
•Manage Distribution lists, Mailboxes and Shared Mailboxes within Exchange Management Console, O365 portal and Exchange Server
•Provide and manage accounts and authorities within company websites
•Provide and manage accounts, mailboxes and authorities within Active Directory and Active Directory Administrative Center
•Antivirus Management Console (Symantec, McAfee and Sophos)
•Provide automation to streamline work and improving upon automation
•Administration of Windows Active Directory
•Manage helpdesk tickets within ticketing systems (IPcenter, TrackIT, Service Now)
•Manage spam filters and printers
• Push software through SCCM and provide troubleshooting in regards
•Supporting and configuring Cisco VoIP phones (Cisco Unified Communication)
•Configuration and support of VLANs and VPNs (Cisco Anyconnect, Juniper, Forticlient, Global Protect
May 2018 – May 2019 NYCHHC Lincoln Hospital New York, NY
Desktop Automation Engineer
•Provide Level 3 IT Tech Support to technicians and users throughout the NYCHHC network using ServiceNow
•Create and deploy packages to computers using tools such as PDQ Deploy, and SCCM
•Strong knowledge of Windows Powershell and Command Prompt scripts
•Create Provisioning Packages used to image PCs
•Develop GUIs for powershell scripts to be run by other technicians
•Provide remote assistance to users on the NYCHHC Network
•Set Up EPIC Rovers and Transports for NYCHHC hospitals (Configured over 2,000 devices)
•Managing Active Directory accounts
•Creating training videos for Windows 10 users
•Managing and setting up Apple devices in our Network using JAMF
•Setting up new innovative technology for the NYCHHC community
May 2017 – May 2018 Microsoft Fifth Avenue Flagship Store New York, NY
Service Advisor/ Answer Desk Technician
•Troubleshooting and diagnosing equipment such as Laptops, Desktops, Tablets, Phones, Game Consoles and other computer devices within 15 minutes at the Answers desk
•Troubleshooting with Windows 7, 8 and 10 operating systems
•Resolving hardware and software issues using various tools and applications
•Expert knowledge in Microsoft Office365 (Word, Outlook, Excel, Powerpoint, OneNote)
•Running Diagnostic Tools as well as Virus scans for customers at the front desk
•Setting up Customer’s Office, Outlook, and One Drive accounts
•Conducting 1 hour long personal trainings for customers that want to learn more about Microsoft products such as Word, Excel, Outlook, etc.
•Keeping track of store stock and moving inventory through a system set up using Outlook
•Participating in store events such as game tournaments, console launches and device announcements
•Setting up customer computers with their preferences either at the desk or before pick up
•Backing up, migrating and deletion of Data from devices
•Setting up VR ready PC’s as well as headsets and accessories
•Also able to troubleshoot Apple products such as Iphones, Ipads, Macbooks, etc. (Setting up VMware such as Boot camp or Parallels)
Nov 2016 - May 2017 Children's Aid Society New York, NY
Computer Facilitator/Computer Technician
•Manage groups of children from 5th-8th grade
•Fix and troubleshoot or Computer related equipment such as smartboards, laptops, printers, PC's, etc.
•Migrate all employee's files and lesson plan's to a shared One Drive for managers
•Using Office365 to keep in contact with Users and Coworkers
•Created a service inventory list and kept it updated
•Installing hardware and software upgrades
•Running a Web Design/Graphic Design class for students
April 2016 - September 2016 United Way NYC New York, NY
IT Helpdesk Analyst Intern
•Serviced 60-70 users over the phone and deskside
•Setting up new hire desks and equipment
•Troubleshooting problems with equipment such as Computers, monitors, printers, phones, scanners, laptops, etc
•Troubleshooting with Windows 7
•Using Office365 to keep in contact with Users and Coworkers
•Created a service inventory list and kept it updated
•Installing hardware and software upgrades
•Managing Server racks
•Running VMs and Windows 7 Images on Mac 10 PC for testing
•Started IT Service Catalogue
•Deployed RAM to each computer in the company
•Archiving old company emails
•Documenting new incidents
•Basic Knowledge of ITIL and Active Directory
Contact this candidate