Medical Billing Assistant
Resume:
Mallory Busby
** ******* ***** *********, ** ****6
**********@*****.*** 205-***-****
Summary
Ambitious employee with 4+ years of customer service experience and 1 year of leadership experience. Highly skilled in customer service, sales, troubleshooting, training, development, and prioritization. Uses successes and failures to improve performance for self and others. Motivated to achieve results. Adapts personal and professional goals to exceed new challenges. Accepts feedback well.
Education
DeVry University, Online
Medical Billing and Coding, Mar 2019-Current
●Completed prerequisite coursework for Medical Billing and Coding certificate
Employment
Front desk Regional medical group
Summer 2020 - Current
●Scheduling patient for new and follow up appointments in Intergy
●Keeping front area of office clean and presentable
●Ordering office and cleaning supplies
●Scheduling patients for their MRIs in Ramsoft
●Preparing new patient charts for the next day
●Helping medical assistant in preparing charts of follow up patients
●Calling and texting patients the day before their appointments to remind them
●Answering phones
●Sending out new patient letters to the attorneys that represent them
Customer Service Specialist best buy
Fall 2015 – Summer 2020
●Count daily bank deposits, including counting of purchases of monies and credit purchases, and files all daily paperwork.
●Fast, efficient and correct processing of all transactions using the correct systems and tools.
●Ensures all customers feel acknowledged with a sense of urgency.
●Trained in effective scheduling and labor management through the TLC system and Matrix reporting system.
●Trained as a sales floor leader and the resolution of high-level customer issues within the store.
●Effectively flexes between Front Lanes, Customer Service, Phones and Store Pickup to serve customers where needed.
●Familiar with multiple order management systems.
●Trained in multiple different ordering systems to make sure customers’ needs were satisfied.
Skills & Abilities
●Routinely exceeds expected goals while displaying a willingness to take on more
●Advanced knowledge in customer care and sales
●Excellent problem-solving skills
●Creates and inspires positive energy
●Learning from challenge and change
●Strong ability to work swiftly and accurately under pressure
Leadership
Very comfortable in front of larger groups. Strong ability to work with other employees and assign tasks effectively in a clear and concise manner. Has experience making sure that operations are completed accurately and on time. Ability to filter complexity into simplicity. Proactively analyze situations to forecast potential problems and develop efficient strategies to overcome obstacles in the workplace. Ability to quickly and accurately make schedules accordingly.
References
Meghan Norris, Front Desk Supervisor, best buy
205-***-**** / ***********@*****.***
Charles Lawson, general manager, best buy
205-***-**** / *******.******@*******.***
payton owens, personal reference
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