Assistant Manager

Location:

Posted:

January 04, 2021

Nikolai Lulchev

Raleigh, NC 27617

************@*****.***

Education

ECPI University – Raleigh NC

Bachelor of Science in Cyber Security, GPA 3.5 – June 2019

Associate of Science Degree Network Security, GPA 3.5 – June 2018

Leading a team to design and build a usable Network

CCNA Certified

General Skills

Advanced in server networking and diagnostics

Knowledgeable in Windows Server management and Active Directory

Design and implementation of TCP/IP-based and Switched LAN networks using Cisco Routers and Switches

Access Connectivity, Core Routing, Network Fundamentals, Network Access, IP Services

Workplace Experience

-SupplyPoint IT Technical Support/ Implementation Specialist from June 2019 – July 2020

Provide hardware and software support for simple and complex clients

Create time-saving, detailed procedural documents of company software for clients

Provide excellent customer service for clients

Direct in email, phone, and face-to-face communication with colleagues and clients

Use Structured Query Language to assist with troubleshooting

Use of Query statements

Configure scan and swipe cards using rf IDeas pcProx software

-Booth & Associates Intern from April 2019 – May 2019

Responsible for the performance and problem solving of twelve Windows Servers

Manage the PDQ inventory and PDQ Deploy

Windows 10 installations

Trained in Desktop/Laptop Hardware and Software installation and maintenance

Website management using Joomla

-Brio Tuscan Grill Server from October 2017 – May 2018

Provide clients with a high-end dining experience

Finish closing shift tasks; preparing for the following day

Cover coworkers’ shifts when necessary

-Bruegger’s Bagels Assistant Shift Manager from December 2014 – August 2017

Responsible for restaurant operations and staff management, including cashier stations

Close and manage deposits

Address customer concerns and needs