Manager Project
Resume:
KEVIN PAUL MUSSER
Dubuque, Iowa 52003
312-***-**** adi5o3@r.postjobfree.com
Project Management professional with extensive experience managing global IT operations and services. Excellent team leadership and communication skills, resource management capabilities and customer service focused. Consistently obtain high performance through strong project management, strategic roadmap planning, business process improvements and customer service abilities.
SKILLS
Project Management Customer Service Excellence Supply Chain Mainframe Computing
PMP Lean Six Sigma Agile SAP Oracle Process Improvement Infrastructure
Mainframe CPG Network Multimedia Entertainment Aviation Financial Data Center
EXPERIENCE
IBM - International Business Machines, Dubuque, IA 2011 – Present
Multinational technology and consulting corporation
Senior Global Project Manager
Closely manages and monitors parallel client projects for Delta Air Lines, Manpower, Walt Disney Company, Hertz, Viewpointe, KPMG, Ace/Chubb Insurance, CA-MMIS, Thomson Reuters, Refinativ and WPP Group
Delta Air Lines – Global airline headquartered in USA:
·Drove a $10MM+ budget and 100-resource global project team to consolidate 12 mainframe computers to four. Coordinated with multiple departments and program owners to ensure transparency on how operations would be impacted. This resulted in increased efficacy and a savings of over $3MM for Delta.
·Managed an SAP upgrade and deployed Opnet in a mainframe environment. Gained efficiency in application and network utilization by driving savings in technology hardware.
The Walt Disney Company – American multinational entertainment and mass media company:
·Managed PMO project to track possible new project solutions. Managed 10 member global team with over $25MM+ budget
ManpowerGroup – Global leader in workforce solutions:
·Managed a 30-member, global team that transitioned the compliance from Argentina to India and validated gaps in the transition process, updated process and procedures of the processes. As part of this project, I discovered that IBM was non-compliant in 12 different areas and brought them into compliance. Updated processes and procedures used by the various teams to prevent reoccurrence.
·Fixed migration issues. 35-member global team and over $18M budget.
·IBM was migrating the ManpowerGroup to a new Data Center. Discovered servers were overheating due to overcrowding. Led a team to install new racks and completely rewired the servers and racks in less than one month to meet DC deadline.
The Hertz Corporation – International auto rental company:
·Managed a suite of Oracle OBIEE and Hyperion projects to interrogate the client’s ability to receive bill payments, place purchase orders and utilize web-based analytics for both ERC and CRM applications. Managed 25-member global team and over $2M budget
·Completed expedited installation of DS8800 storage device. Resolved major issues with TKLM encryption to complete project on time and under budget. Managed 25 member global team and over $5MM budget.
KEVIN PAUL MUSSER 312-***-**** adi5o3@r.postjobfree.com Page 2
Viewpointe – a cloud solutions based payment provider:
·Completed five SRM related projects or Delivery and OnPointe (Viewpoint’s governance solution) Completed HIG messaging projects. Managed 35 member global team and over $5MM budget
·Completed VM migrations and upgrades or multiple banks (ex. BMO Harris)
KPMG – one of the “Big Four” professional services companies:
·Additional responsibilities included managing PMO office on KPMG account
·Successfully delivered high impact briefings with Senior Level Executives
·Led effort to install 54 Cisco 4500 Switches in NYC headquarters of Big 4 auditing firm. Completed rollout in 4 months – ahead of schedule and under budget. Managed 80-member global team and over $12M budget
·Worked directly with KPMG’s CISO to implement updated security policies.
Ace/Chubb – world’s largest publicly traded property and casualty insurer:
·Upgraded all 600+ ESXi hosts to 6.X to expand the Ace/Chubb environment and migrated them to cloud environment
·Managed a Data Center (DC) migration where we moved all the servers from one Data Center to another Data Center
CA-MMIS – Claims processing for California Department of Health through the Medicaid Management Information System (MMIS) of California:
·Established PMO office for CA-MMIS account. Updated processes and procedures to better conform to Project Management Institute (PMI) standards.
·Directed site-wide Antivirus migration. Managed 20-member team and over $3M budget
·Called in to fix a project that went off-track. Completed Solaris installation project by working with the customer to set realistic expectations and deliverables. Managed 25-member team and over $5MM budget
Thomson Reuters/Refinitiv – publicly traded global media & financial markets data conglomerate
·Onboarding and integration of several new companies Thomson Reuters & Refinitiv purchased.
·Remediated issues and upgraded Veritas Enterprise Vault from v11.0.1 to v12.4 to assist with the clients Regulatory Compliance
WPP Group – World’s largest advertising company
·Took over two very large, troubled Data Center projects that needed to complete quickly. Was able to complete both projects on-time which enabled IBM to capture $4M in revenue the company would have missed if these projects had not closed.
M CONSULTING, Chicago, IL 2008 – 2011
Specialized in creating and delivering tailored solutions for businesses
Founder Principal
Created, developed and implemented new strategies and projects.
·Drove an international supply chain optimization project saving more than $2MM for a manufacturer of consumer product goods that needed to secure hardened steel bars offshore.
·Saved more than $500k with process improvements for a hearing testing company by streamlining data flow and introduction of quality checks for data reliability.
KEVIN PAUL MUSSER 312-***-**** adi5o3@r.postjobfree.com Page 3
SARA LEE CORPORATION, Downers Grove, IL 2006 – 2008
Consumer-goods Company with operations in more than 40 countries.
Project Manager
Coordinated new and revised graphic projects, developed necessary procedures, processes and documentation to initiate, track and close each project.
·Responsible for moving packaging of a 700 SKU meat plant closure to other plants. Successful metric performance yielded an on time, in budget move.
·Drove costs savings of $350K with a redesigned standard project management methodology yielding effective and efficient use of resources.
·Established timelines, deliverables and work assignments to ensure open communication and resource availability to exceed client expectations.
GE HEALTHCARE, Carol Stream, IL 2004 – 2005
Provides services in medical imaging, information technologies and medical diagnostics
Project Manager
·Managed a multi-discipline international project team focused on resolving data quality and streamlining of purchase orders.
·Created system to track purchase order transactions totaling over $33MM through all phases, from issue to billing.
·Improved standards of customer service by implementing internal quality control measures as part of the department matrix.
EDUCATION
Bachelor of Arts (BA Degree), Moody Bible Institute, Chicago, IL
CERTIFICATIONS
Six Sigma Green Belt Certification, Chicago Deming Association – Six Sigma Master’s Program
Certified Manager (CM), Institute of Certified Professional Managers
Project Management Professional (PMP) Candidate, Project Management Institute (PMI)
SOFTWARE
SAP Oracle Microsoft Adobe Lotus RedHat NetApp Linux Symantec VMWare Citrix IBM
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