Sales Representative Service

MILTON JOHNSON

Philadelphia, PA 610-***-**** *************@*****.*** linkedin.com/in/miltonjohnson12

Account Manager

SUMMARY

Highly enthusiastic and output-driven customer service expert with palpable success in the office equipment/supplies industry, and extensive experience in developing new businesses and increasing the bottom-line of companies significantly. Avid leader with innate skills in identifying customer needs and successfully meeting them. Passionate about consistently producing best quality of service while always remaining positive, extremely organized, and ready to solve complex issues to keep required level of performance.

COMPETENCIES

• Problem Solving • Analytical Skills

• Customer Relationship Management • Teamwork

• Account Management • CRM Software

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE Dec. 2007 – Jun. 2020

Canon Solutions America, Inc

A Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. Annual income is approximately $1.69B and they employ 6600 across the U.S.A.

• Processed up to 60 customer calls daily including supply fulfilment daily and 90 service resolutions per month.

• Responsible for prospecting and calling potential clients, proposing new products and services

• Worked with other departments to deal with escalated customer service issues.

• Prepared analytical customer service reports for management.

• Received outstanding scores for call monitoring and resolving customer inquiries.

SUPPLY SALES REPRESENTATIVE Nov. 2005 – Aug. 2007

• Increased Sales by 10% per quarter in the territory.

• Successfully achieved monthly sales quota and exceeded yearly sales quota.

• Opened an average of 4 new accounts per month.

• Closed new business deals with extensive training on product lines and sales techniques

PROCESSING ASSOCIATE Mar. 2004 – May 2005

Vanguard (via Randstad Staffing Agency)

An investment advisory with about $6.2 trillion in global assets under management and

• Handled client inquires, purchases and redemptions with a working knowledge of contribution plans.

• Completed transactions that were reviewed for SEC compliance.

• Processed up to 40 new accounts and updated existing information daily

• Completed average cost manual calculations using a specialized database

• Trained 3 new associates on all the procedures and requirements

EDUCATION

MS Organizational Development & Leadership – 2022 Saint Joseph’s University Philadelphia, PA

B.S. Organizational Leadership & Supervision Purdue University West Lafayette, IN

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