BRIDGET POTOCKI

Columbus, OH ***** 614-***-**** adi5kx@r.postjobfree.com www.linkedin/com/bridget-potocki https://rb.gy/mbca6z

I have 10 years of experience in understanding and improving consumer experiences. I'm looking to offer my storytelling skills to nimble and innovative teams working to map the customer experience.

Study Development

Project Management

Deliverable Creation

Qualitative & Quantitative Research

Insight Synthesis

Client & Collaborator Relations

PROFESSIONAL EXPERIENCE

Industrious, Columbus, Ohio 07/2019 – Present

Operations Associate

Enhance member experience ensuring an efficient and collaborative space, upholding hospitality standards, and helping onboard new members

Coordinate with Community Manager in planning 2 professional, social, and educational events per week and 2 additional off-site happy hour events each month

Improve member satisfaction from 3.8 (out of 5) to 4.7 over three quarters

Western Illinois University, Macomb, Illinois 08/2018 – 08/2019

Assistant professor

Taught 7 courses about research methods, usability testing, and persuasion

Translated research and data into actionable insights for qualitative and quantitative research projects

Overhauled research methods curriculum by incorporating Google Analytics, Hootsuite, UserTesting, and Qualtrics for 60 course participants

The Ohio State University, Columbus, Ohio 07/2016 – 08/2018

Researcher & Lecturer

Coordinated and managed major research projects with faculty and members of institutional research

Developed and executed 5 studies associated with $50000 grant

Conducted and analyzed studies with surveys, thought-listing, and experimental methodologies with 5000+ participants

Taught courses in quantitative research methods, persuasion, and health communication

Graduate Assistant 09/2010 – 05/2016

Created research pipeline resulting in over 25 presentations and 6 publications

Collaborated with healthcare professionals in developing communication intervention, resulting in 16% increase in patients seeking preventative testing

Trained and mentored team of 15 research assistants across projects

EDUCATION

The Ohio State University

Doctorate (PhD)/Master’s of Arts (MA) 2016/2012

Minnesota State University Moorhead

Bachelor’s of Arts (BA) 2010

SKILLS

Qualtrics, SPSS, NVivo, Stata, SAS, R, Microsoft Office Suite (PowerPoint, Word, Excel, Outlook), Google Drive (Sheets, Slides, Docs), Google Analytics, Hootsuite, Salesforce

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