Manager Engineer

BINUKUMAR BALAKRISHNAN NAIR

**** ** ****** ****** *********, Washington, 98686 ***********@*****.***

Mobile: 360-***-****

Visa / Work Permit : Green Card Holder with Valid Driving license

Reference : intel/mindtree manager :MuthukondaReddy 971-***-****

Intel site manager Mark Long: 503-***-****

BRIEF OVERVIEW – areas of expertise

Over 14 years of cross cultural experience in System Administration, Networking and Technical Support of Enterprise level inter-networks, with 12 years in the UAE Government sector, as Desktop Support Representative, owned several times best employee Award

Laptop configuration, operating system upgrades and laptop imaging

Hardware configuration and maintenance

Automation procedures for Asset Management, PC deployment and Software Patch deployment

Managing complex heterogeneous enterprise level Microsoft networks.

Audio-Visual equipment support (including microphones, mixers, speakers, projectors)

Administration & installation of Printers and troubleshooting print jobs

Installation, configuration & troubleshooting of hardware and operating system;

Maintaining connectivity across heterogeneous networks.

High project management skills, strong leadership, self-driven and motivated and capable of working under stress without supervision.

IT service support, service delivery process and procedures

Cisco unified console management for cisco ip phones end user support

PROFESSIONAL QUALIFICATIONS

MBA in Systems from Madurai Kamaraj University, Madurai, India (2015)

BCA (Bachelor Computer Application) from Madurai Kamaraj University, Madurai, India

(2006)

DC&SE (Diploma in Computer Science and Engineering (3yrs) from Board of Technical

Education, Government of Karnataka, India (2003)

CERTIFICATIONS

MCP (Microsoft Certified Professional) (April, 2010, Exam 290)

Managing and maintaining Windows 2003 server

C.C.N.A (Cisco Certified Network Associate)

Routing and Switching

Cisco ID num ber is CSCO13064495.

A PLUS CERTIFIED PROFESSIONAL CompTIA ID NUMBER COMP001000523637

Course Completed Certificated offered free by employer

Project management Professional {Course Completed from New Horizon, Abudhabi, UAE}

ITIL Foundation V3 course {Course completed from sites power center, Dubai, UAE }

Project management skills from meric {3 days program conducted by Meric Training & Consulting Dubai for Algharbia Hospitals, Abudhabi, UAE}

Diploma in Hardware and Networking from Tandem Institute of Networking Technologies

{Trivandrum, India}

Desk Top Publishing from L.B.S Center for Science and Technology {Trivandrum, India}

Data Entry and Console Operations from L.B.S Center for Science and Technolgy

{Trivandrum, India}

PROFESSIONAL EXPERIENCE

November 10, 2019 to present W o r k i n g t e m p o r a r y p o s t a s d i s p a t c h e n g i n e e r i n R e xu s G r o u p ( t i l l w o r k i n g a s p a r t t i m e )

Work is assigned through the sitehand app, All IT works including server installations in Rack, Routers and switches replacing and upgradation,, Pc's and accessories installation in various sites, 4G installations.Networking including socket termination, patch panel terminstion etc

Major clients - Chase (jp morgan), Center point, LA Fitness etc

April 27 to June 30

W o r k i n g a s l a b s u p p o r t i n i n t e l c o o p o r a t i o n / m i n d t r e e WWID 11960927

The job function is to support engineering requests such as socket / change parts on validation platforms, power cycling platforms, OS/SW installations and updates, scan parts to inventory management tools etc.

Doing Intel computer hardware, experience/exposure in changing HW parts on motherboard,

Knowledge of OS/SW installation or updates.

APRIL 22, 2007, to MAY 30, 2019:

D e s k t o p S u p p o r t R e p r e s e n t a t i v e, Algharbia Hospitals, (MINISTRY OF INTERIOR) SEHA, Abudhabi, UAE

Role:

Steering complete operations for administration of 5 sites hospitals in different locations

Troubleshooting remote client through Remote Desktop, Net Meeting and log me in, team viewer utility

Setting up and maintaining networks for backup and recoveries

Updating the security features, patches, anti-virus updation on workstation, laptops and servers

Administering company AD, Microsoft Forefront & Proxy Server support Installing and configure new Hardware and Software

Ensuring that updates and maintenance are performed on the current systems

Ensuring that the Network infrastructure is up and running

Performing regular backup & restoring operations using HP backup device

Analyzing corporate network applications and client server environments

Ensure Sound knowledge of AV equipment support (including microphones, mixers, speakers, projectors)

Overseeing administration & installation of

o Printers and Troubleshooting Print Jobs

o Primary and Backup Domain Controllers and creating trust relations

o Desktop and Server Administration

Managing and Maintaining cisco ip phones

Configuring system policies and implementing file and directory permissions and User and Group management

Preparation and submission of monthly reports

Managing vendor coordination

Key Projects Executed

Title :- Implementation of ISOFT Health information System

Client: Madinat Zayed Hospital

Role:

Imparting Hardware/Networking support to third party company from Bangalore, India

User support for the doctors, nurses during the period of launching day of the software

Work as team member along with the third party company

Title :- Implementation of CERNER Health information System

Imparting Hardware/Networking support to Cerner Team

Implementation of cerner pacs system, installation and give support to Application specialist

Imparting zebra printer installation for the lab specimen and MRN stickers

April, 2004, to March, 2007: Customer Support Engineer, Kaysel Systems L.L.C, Dubai UAE

Kaysel Systems LLC is a leading IT solutions provider with across various verticals in strategic IT consulting, Networking, Training, Outsourcing, Platform delivery, Facility Management, Customizing & Implementing Solutions, Onsite service & Application Management support.

Role:

Imparting Hardware/Networking support to key clients.

MARCH, 2003, to APRIL, 2004: Service Maintenance Engineer in Computers, RELISH FOODS, VALANJAVAZHY ALLEPPEY, KERALA

The company is engaged in the business of processing and exporting Marine Products. It is well established and successfully operating in India serving a client base of reputed and professionally managed business and other organizations spread across diversified sectors of the business world.

Role:

Spearheading network administration for 85 PC users across OS platforms like

Windows 2000

Server, Windows 2000 Professional, Windows NT 4.0 Server & XP and support users

JUNE, 1999 to FEBRUARY, 2003: Senior Training Faculty, PITMANS INSTITUTE OF INFORMATION TECHNOLOGY, Trivandrum, kerala, INDIA

It is one of the leading Institute of studies private limited giving training for softwares including

DCA, PGDCA,DTP and programming languages.

Role:

Worked as a Senior Faculty, preparing study materials for the students

MAY 1999 – APRIL 2000 : MICRO IND SYSTEMS & SOFTWARE worked as a Data

Entry

Operator Worked as a Data Entry for Below Proverty line (Government of kerala) senses

PERSONAL DETAILS

Date of Birth : 7th March 1974

Linguistic Abilities : English

Passport Number : NO: J6980419 Valid up to: 02/07/2021

Reference : intel/mindtree manager :MuthukondaReddy 971-***-****

Intel site manager Mark Long: 503-***-****

Reference (SEHA, Abudhabi, Middle east ) : Ahraf ismail : 971********

Contact this candidate