Manager Executive Assistant

ABBYGAIL

PIERCE

-

Project/Admin Manager

CONTACT

AP

PROFILE

Results-driven and adaptable Project coordinator and Administrator looking for position; hands-on experience in planning, analyzing, and implementing projects, ensuring delivery of projects within established constraints. Coordinating administrative procedures and systems and devising ways to streamline processes.

EXPERIENCE

BEE123 JHB

Project Co-ordinator/PA

Quarterly Happiness assessment on all clients/Retention management/ Account management/Scheduling and monitoring services/ Sales assistance/Demos/ Managing CRM system/ Creating company SOPs/ Managing campaigns in mail chimp/ Responsible for all travel bookings and payments/ General business admin/ Coordinating all departments and expectations/ On boarding clients and taking them through integration/ Support queries/ Assist renewal manager with all renewals and expansion opportunities/ Foster relationships with clients to ensure that personal touch/ Handle and resolve customer requests and complaints/Risk management/Service management

I work in the centre of the business and both internally and externally liaise among departments and team, coordinate internal and external teams, handling all clients’ complainants managing retentions. Responsible for ensuring clients services are rendered up to standard and monitoring teams to ensure service level is upheld, budget and hour monitoring.

Jan 2020

Current

Midrand

079-***-****

**************@*****.***

Jetline Head Office JHB

Project and Admin Manager

Tender Responses/FICA(Statutory)/SARS/Business Administration/Budgeting/Document Control/Banking/RollOuts/Expos/ Product management/Credit Applications/Vendor Applications/ Supplier Applications/Registrations/Budgets/ Project plans/Sales/Business Support/Account Management/Data/Business banking/Business Insurance/reports/SLA/MSA/SOPs/NDAs/Reporting/PA Duties CEO&FD

Project and Admin manager for the entire group of 54 companies. I have won numerous tenders both private and government, along with launching the corporate gifting department. Opened up the way for labels and packaging demographic to increase sales. Through pushing the sales teams into labels and packaging. Managing all business administration, banking and insurance for all 54 companies. Working on external partnerships to ensure we can win projects by way of collaboration. Starting and running the internship program for Skills development. Created the Quality Assurance department and processes along with policies. Worked on debt collection and got a house signed over to my CEO to cover an account with millions outstanding. I am the public officer for 3 entities. My client base spans from Tiawan to Namibia. My administration for the business is ever expanding, Managing all corporate documentation and SOP creation. My clients Nashua, Kelloggs, Nuk

Skills

Nov 2018 Dec 2019

Dec 2019

Project Management

Business Administration

Policies and Procedures

Negotiation

Communication

Adaptable

Problem solving

Time Management

Leadership

Sales

Detail Orientated

Public Officer

Export/Import

EDUCATION

Matric 2009

Abbotts College

Direct Payments Online

Business Support Executive

MS Office

Office 365

Google Sheets

Skype/Slack

SharpSpring

Trello

Zoho

Salesforce

JIRA

Confluence

MS Teams

Internal ERP systems

Software

FICA/Document Control/CRM management/PCI Compliance/ Contract Manager/Analytics and reporting/Account Management/Sales Coordination/Administration/Support/Internal sales/Product/Account Management/Training staff/Customer

Service/Creating SOPs/Reporting/Data analytics/Onboarding. Changed the the application and onboarding process to online, worked with Marketing to change the demographic to increase usage. Building relationships with stakeholders and understood the gaps in the business. Established the requirement for integration technicians.

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Jan 2017

Sep 2018

Invoicing/Recon/Dairy Management/Document control/Fundraising/Marketing/Stock take/Ordering medic/Office Supplies/Administration (Tax certificates, applications, banking)/Travel Arrangements/Overall office Support/Claims/Debt collection. Supporting both the NPO and BTBE. Managing all paperwork, orders and client accounts. Responibile for arranging fundraisers and spayathons.

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BTBE/Avatar

Office Manager/PA

Sales/Quotes/Database management/Administration/HR records/

Interviews/Written warning/Diary Management/ Travel/Arrangements/Monitoring Sales/Tracking Performance. There was no HR when I started, I asked my CEO if I could start a HR department to monitor leave, sick days etc. Created files on each employee and managed the department. The Sales Manager left and I became responsible for the Sales team, targets, meetings and managing their time. Put together a pipeline and started to push the reps into a new direction.

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Gold Capital

PA to CEO

General Office Management/Invoices/Diary Management/ Reception/Stock Control/deligating leads/Travel plans/Minutes/Drafting corrispondecne/Conducting research

Managing Facebook account/Managing website content and online marketing/Ad words.

Did PA duties as required and grew to have my own client base.

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SAIC

Executive Assistant and HR Administrator

Mar 2015 Dec 2016

Aug 2012

Feb 2015

Mar 2010

July 2012

Contact this candidate