Allen Leckband

904-***-**** adi5er@r.postjobfree.com Fleming Island, FL 32003

SUMMARY

Seasoned Senior Business Systems Analyst with over 12 years of experience gathering business requirements and translating requirements using Waterfall, Agile, and Kanban software methodologies. Exceptional communicator with ability to work with all levels of the organization.

Highly adept at preparing requirements documents, sequencing diagrams, process workflows, mockups, mapping documents, creating project plans, test plans/scripts, release documentation, and managing deliverables throughout SDLC.

Reliable, diligent, and hardworking with strong troubleshooting skills. Tech-savvy with diverse background possessing unique ability to identify and effectively identify, analyze, and resolve issues efficiently.

TECHNICAL SKILLS

Expert in MS Office, MS Project, Visual Studio, Team Foundation Server (TFS), Toad, SQL RDBMS, JIRA, SharePoint, HP Quality Center, Dynatrace, Fiddler, Postman, Rally, MS Teams, Salesforce CRM, Selenium, and Snagit.

Databases: SQL Oracle, MongoDB, and MySQL.

Web Development: HTML/CSS, JavaScript, XML, PHP, Joomla, and WordPress.

Ecommerce: Expert in cXML and EDI (ANSI X12), TIE Kinetics eVision, Ariba, Coupa, Oracle, GEP, Basware, SAP, Vroozi, and Salesforce CRM.

EXPERIENCE

Senior IT Business Systems Analyst and Sr. Quality Assurance Testing Specialist, Blue Cross/Blue Shield of Florida, Contracting for TekSystems, Inc, December 2019-Current

Jacksonville, FL

Successfully interfaced with business stakeholder and various cross-functional teams to elicit business, functional, and system requirements used to create user stories using Agile/Kanban methodology.

Works with leadership and business to define and prioritize requirements in order to create user stories for a project to replace two legacy PowerBuilder applications with a new JavaScript React application.

Led stand-ups and grooming sessions with architects, designers, and developers to create and/or update applications using the JavaScript React Library and Oracle database.

Effectively worked with various stakeholders to map various database tables and identify/document gaps which were then provided to leadership in order to help assist in driving the product roadmap.

Expertly created and executed complex unit, acceptance, and UAT testing using both manual and automated scripts for both frontend (UI) and backend (Application). Used tools such as Postman, Fiddler, and SoapUI to post EDI, JSON, and XML files to various APIs in order to test various claim scenarios. Modified application and database fields to set up testing scenarios and evaluated then documented the results.

Identified and documented defects then worked directly with developers to determine root cause analysis and then assisted with correcting. Builds reports to determine cause/effect and works with leadership to implement cost cutting measures in order to increase efficiency.

Senior IT Business Process Analyst, ADT, Contracting for MSH, Inc, April 2019-December 2019

Jacksonville, FL

Coordinated and led meetings across with all levels of leadership and business including sales, operations (Call centers), finance, legal, and maintenance in order to gather business and functional requirements for small, medium, and large projects.

Worked on decommission project to retire legacy ERP system and replace with Salesforce. Performed analysis and coordinated with various business stakeholders to identify and document gaps in functionality then created Scope, BRDs, FRDs, and SRDs documentation which were used to implement/update features in the Salesforce CRM platform.

Provided support to Salesforce administrators by setting up users, modifying profiles, and making updates to various tables. Worked with various departments to create reports for Salesforce. Performed analysis for operations, finance, sales, and IT to assist stakeholders in pinpointing problem areas then worked with them to document and/or resolve.

Wrote test plans and scripts and then conducted unit testing for the developers and then coordinated user acceptance testing with different departments. Identified discrepancies and created bugs, tracked, and worked with development resources to correct.

Drafted release documentation and performed duties as release manager and coordinated with different areas to ensure changes were successfully implemented then tested those changes for the business in the production environment.

Project Manager and Senior IT Business Systems Analyst, TIAA Bank, Inc., Contracting for Randstad, Inc, May 2018-April 2019

Jacksonville, FL

Led Scrums and working sessions. Created and tracked user stories, tasks, and bugs using Microsoft Team Foundation Server (TFS). Interfaced directly with senior leadership and was responsible for day-to-day deliverables for medium sized projects.

Prepared functional and technical documentation and conducted unit, acceptance, regression, and user acceptance testing (UAT). Created and executed various testing scripts, created complex mapping documents used by the business and development for both desktop and mobile applications.

Expertly reviewed/analyzing the database queries/stored processes then identified gaps in functionality for the Straight-Through-Account-Opening (STAO) web and mobile application project. Documented user stories, communicated to management, led sessions with development and managed the change through to production including user acceptance and quality assurance testing.

Managed customer communications project and served as primary liaison between vendors and multiple internal groups to clarify goals and meet quality standards and deadlines. Successfully incorporated 40 40 individual letters and 60 different emails with over 300 different variable fields which were sent to customers.

Senior IT Business Analyst and Product Support Specialist, Interline Brands, Inc, Home Depot, December 2013-May 2018

Jacksonville, FL

Managed and conducted system integrations with B2B customers through punch-out sites and/or electronic catalogs using procurement platforms such as SAP/Ariba, GEP, and Coupa software solutions.

Interfaced directly with customers and then internal business areas such as product management, finance, legal, and infrastructure to determine customer's unique requirements then create a solution that best fits their needs for purchasing and invoicing.

Analyzed, diagnosed, and corrected issues that directly impacted day-to-day operations affecting the customer's ability to shop for, purchase, and invoice items online through punch-out, web sites, and procurement platforms. Efforts were instrumental in increasing ecommerce sales and average of 20% per year and revenue from 5 million to over 14 million per year.

Worked directly with development teams to troubleshoot and solve complex issues that impacted customers in both the company's Enterprise Resource Planning (ERP) level purchasing systems. Monitored performance of WMS and various ecommerce sites and metrics to ensure they are functioning optimally.

Led QA testing efforts for several major enterprise level projects including the incorporation of Home Depot's PCI compliance standards using Google Cloud and Amazon Web Services (AWS).

Performed duties as Quality Assurance analyst. Wrote manual test plans and scripts for several major projects. Worked directly with the business and development to identify and resolve various defects throughout the entire SDLC process.

IT Business Analyst, PHH Mortgage, Inc, July 2012-December 2013

Jacksonville, FL

Worked directly with external customers and company legal, marketing, sales, loan processing, and loan servicing department to create business and functional requirements, workflows, screen mock-ups, and approach documentation as required to successfully deliver various small, medium, and large website projects to internal and external clients (B2C and B2B).

Created requirements and FRDS/BRDS for the company's loan processing and servicing software. Assisted various departments identifying and resolving production support issues.

Worked with IBM Global Services project and development personnel from India, Philippines, and Eastern Europe. Performed complex testing of loan processing and servicing systems to evaluate changes and system updates.

Works directly with Quality Assurance (QA) to create test approaches and write/perform manual and automated testing. Performed unit, acceptance, and UAT testing with internal and external business partners for application and websites.

Business Systems Analyst and Quality, PSS World Medical. Inc, March 2012-July 2012

Jacksonville, FL

Worked directly with internal and external stakeholders to identify, prioritize, and document required changes then coordinated requirements with on-site development teams.

Develops business, functional requirements, system design specifications, mapping, business process documentation. Created test plans, cases, and scripts.

Performed unit, regression, and acceptance testing. Documented defects/bugs then worked with developers to track and resolve any issues.

Performed intermediate level PL/SQL queries and using scripts, loaded various database tables with data to prepare for testing various scenarios.

Performed advanced application testing including reviewing server error log files to determine root cause analysis.

Worked with UNIX team to create/modify complex flat files in or order to simulate/test various scenarios for the Business Intelligence (BI) reporting team and then analyzed log files for results.

Created reports and documentation for leadership that was used for decision making.

IT Business Analyst and Web Developer, PHH Mortgage, Inc, February 2011-March 2012

Jacksonville, FL

Responsible for managing all aspects of multiple small and medium sized new customer on-boarding projects from inception through the post-production support phases. Worked directly with the customer to determine, prioritize and document their requirements for integration through a website with our loan processing software.

Using Eclipse IDE and Adobe CS, created customer facing websites, performed updates, customization, and maintenance of complex ecommerce websites using HTML/CSS, JAVA, XML, and AJAX technologies.

Developed and implemented custom Java scripting to perform analysis of web site traffic for client websites and created custom click-through and utilization reports to sales and marketing leadership for customer B2C and B2B websites using Google Analytics.

Creates and loads complex automated and manual test scripts using HP Quality Center; coordinates and performs unit, regression, and user acceptance testing for website, mobile, and loan application/servicing applications with internal and external clients.

Support Project Managers, Engagement Managers, and other project team resources by completing project tasks, meeting milestone dates, and supporting client needs and requests.

Performs in-depth detailed data analysis of customer issues and provided purposed solutions to management.

Avionics Mission Systems Technician and Aircraft Mechanic, L3 Vertex Aerospace, LLC, June 2009-September 2010

Joint Base Balad Iraq

Responsible for the repair of aircraft communication, navigation, and special aircraft mission equipment including electro-optical, satellite communication, mission computers, displays, networking equipment, threat detection/response, and crypto logical (COMSEC) equipment for nine Intelligence, Surveillance, and Reconnaissance (ISR) modified Beechcraft King Air B300/B350ER aircraft.

Performed launch, recovery, and fueling operations and completed daily, pre/post flight inspections, and schedule/unscheduled maintenance on electrical, airframe, and powerplants.

IT Business Systems Analyst, SkyBOOKS, Inc, Management Software Company, February 2008-June 2009

Jacksonville, FL

Elicits requirements from both internal and external stakeholders using both Waterfall and Agile software methodologies, created use cases and user stories. Performs analysis/research then creates use cases and/or user stories then works directly with development to implement then test changes.

Writes software testing scripts, performs testing, documents results, and works with developers to correct deficiencies throughout build process. Monitored the implementation of product requirements for each release throughout lifecycle to ensure requirements are met and make functionality/time tradeoffs with IT as required.

Created wireframes and detailed mockups demonstrate functionality and aid in proof of concept for leadership and developers for various projects including an update to allow users to build to custom parts index for their aircraft.

Senior Avionics Technician and Maintenance/Operations Manager, U.S. Navy, September 1986-September 2007

Senior Maintenance Controller. Successfully led and managed efforts of over 100 maintenance personnel in 13 organizational level work centers in the daily scheduled and unscheduled maintenance of both P-3 and S-3 aircraft.

Senior Production Controller. Responsible for the daily scheduled and unscheduled intermediate level maintenance for over 150 personnel in more than 20 work centers.

Quality Assurance Supervisor. Led the efforts of 15 senior maintenance personnel monitoring and ensuring Naval Aviation maintenance and safety processes were adhered to.

Lead Analyst for a Six Sigma Team that traveled to various locations all over the world performing audits in order to assist organizations in correcting maintenance/logistics/documentation deficiencies.

Created Ah Hoc Queries and analyzed various reports to evaluate operational costs in order to find ways to efficiently manage and reduce manpower/operational expenses.

Mined data, conducted stakeholder interviews, and researched ways to reduce expenditures resulting in increased efficiency.

Collected results, wrote reports, and made suggestions on ways to improve efficiency to top level management. Proficient in Lean, Six Sigma, and Theory of Constraints.

EDUCATION AND TRAINING

Master of Science

Project Management, Embry-Riddle Aeronautical University, 2016

Bachelor of Science

Professional Aeronautics, Embry-Riddle Aeronautical University, 2012

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