Manager Digital Marketing

THENSEENA KOOVERI

425-***-**** *********.**@*****.*** linkedin.com/in/thenseena-kooveri

TECHNICAL PROGRAM MANAGER PRODUCT MANAGEMENT DIGITAL TRANSFORMATION Senior Technology professional with over 12+ years of experience in leading Enterprise IT, Business Transformation and Telecom Integration [BSS/OSS] Projects. Expert in providing Business Consulting services to Global companies as part of Telecom Consulting and Managed Services groups. Detail oriented, highly organized and self-motivated professional expertise in managing projects in a cross functional environment with offshore team members and also team members with diverse cultural background. My passion in life is to build people up by being the best version of myself and solve complex business and people problems using creative thinking and analytical skills I possess.

STRENGTHS

Licensed Practitioner in: Design thinking and Digital Marketing Domain Knowledge: Telecom, Cable Industry, Insurance (Health and Life), Finance and Entrepreneurship Business Process Framework: eTOM [Enhanced Telecom Operation Map] Project Management tools: Clarity, Rally, Tableau, Microsoft Team Foundation Server (TFS)/Azure DevOps Server, Remedy, Quality Center

[Application Life Cycle Management], SharePoint, Microsoft Office Suite and PeopleSoft Products Expertise: AWS, Frontier Mobile Application, Ericsson Value Architecture (EVA), Telecom Convergent Charging Systems (CCS), Amdocs CES (Customer Experience Systems) – Clarify CRM, Order Management (OMS) and Amdocs Self Services (Web), Amdocs Revenue

& Partner Management Systems (APRM), Amdocs Billing and Amdocs Enterprise Product Catalogue [EPC], Point of Sale (POS) EDUCATION

Master of Computer Applications (MCA)

M.E.S. College of Engineering, India. 2002 - 2006 - www.mesce.ac.in Bachelor’s degree in commerce (B.Com)

Farook College, Calicut University, India. 1999 – 2002 - www.farookcollege.ac.in Senior Secondary School

Indian School Salalah, Sultanate of Oman. 1997 - 1999 - www.indianschoolsalalah.com CERTIFICATIONS

2020 - AWS Certified Solutions Architect Associate SAA-C02 by A CLOUD GURU 2019 - Digital Marketing & Media Foundations by Google EMEA & IAB Europe 2019 - Enterprise Design Thinking Practitioner by IBM 2015 - Scrum Master Certified (SMC)

EXPERIENCE

T-Mobile USA – Bellevue, WA Sep 2018 – Mar 2019

Sr.Technical Project/Program Manager - Independent Contract via AURORAVIEW, LLC. T-Mobile Product & Technology

• Served as Sr. Technical Project /Program Manager for T-Mobile Program Management Office (PMO) and Customer Experience line

(B2B)– Product & Technology divisions.

• Managed portfolio of 8 B2B Customer experience line projects by partnering with Marketing, Product and Technology leadership.

• Managed the program budget and resources by providing funding assessment and projects milestone weekly status reports to senior leaderships.

• Led as a Technical PM supporting cross-functional projects to provide Unified Customer Billing Experience to customers.

• Led the project team through Design, Development and testing to deploy enterprise and marketing project Frontier Communications – Everett, WA Sep 2015 – Sep 2017 Telecom Business Analyst /PM [Independent Contract via DYSIS, LLC.] Mobile Tech Portal Platform (MTP)

• Provided Consulting Services to Frontier Communications Mobile App team by serving the roles of – Sr. Business Analyst, Product Manager and Project and Vendor Manager.

• Managed Product backlogs and created new features and User Stories using Microsoft’s tool - Team Foundation Server (TFS) [currently renamed as Azure DevOps Server.]

• Collaborated with Scrum teams and scrum of scrum teams as part of following Agile -Scrum Methodologies.

• As Project and Vendor Manager - accountable for the successful completion of 6 projects delivered based on the timeline and budget set for each project as well as supporting DISYS internal team on new business development (Pre-sales) activities to bring more fixed-bid projects. Thenseena Kooveri *********.**@*****.***

ERICSSON - Bellevue, WA Region North America Management Aug 2013– Aug 2015 Business Transformation Consultant and Project Manager RNAM BSS Consulting and System Integration Team

• Led Business Process Stream to drive various Business Process Workshops, Collecting Requirements and identifying Gaps based on the Business Process Workshop discussion to come up with Solution driven Business Process flow.

• Managed projects by preparing "Resource Analysis" document and Weekly Status Report Decks

• Involved in Program Management, Strategy and planning decisions to meet with client expected deliverables and also to assist in Ericsson’s Pre-Sale delivery methodologies.

• Supported internal stakeholders by providing expertise and training artifacts on Amdocs CES 7.5 and various BSS products Implementation Methodologies to bring up Ericsson’s existing and new employees to gain knowledge on BSS Products T-Mobile USA. Bothell, WA Oct 2012 – Aug 2013

Sr. Business Systems Analyst (Independent Consultant via TELCOCELL) T-Mobile USA Enterprise IT and CSD Team

• Conducted business systems analysis and develop business, system and business process requirements for T-Mobile payment flow as well as Marketing Campaign Management Approach to support T-Mobile Revenue Management and Converged Charging platform

• Designed high level Business Process Diagram for Enterprise IT team and Identified lists of middleware services (APIs) consumed by T- Mobile front-end applications such as IVR, CRM, POS, KIOSK and Web channels.

• Defined project scope by coordinating with Product Realization Team

• Led Solution Design Workshops with Business and Development teams

• Collaborated with cross functional teams and monitor the project status and deliverable AMDOCS INC. Bellevue, WA Feb 2010 – Sep 2011

Sr. Business Analyst (Consultant via KForce Inc.) Amdocs Managed Services and Implementation Team

• Led Amdocs Implementation and Managed Services projects for customer account Clearwire by leading business analysis and implementation activities for Amdocs CRM and Charging modules as part of delivering Amdocs CES 7.5 (Customer Experience Systems) suit.

• Led deployment of new software release rollout by managing activities with global teams from US, India and Israel.

• Technical focal point for Conversion activities and Data mapping with legacy CRM and Billing platform AMDOCS INC. Champaign, IL Dec 2007 – Nov 2009

Business Analyst Amdocs Consulting Division – Philadelphia, PA

• Supported Comcast Cable Division project as part of Amdocs Consulting Division

• Led the business analysis of requirements and recommending solutions for rollout of new offers to support Amdocs

• Developed Reports using SQL, PL/SQL on Oracle 10g Database Technical Business Operation Analyst Amdocs Global Strategic Sourcing, Champaign, IL

• Supported Amdocs Implementation and Conversion projects for multiple telecom clients namely Sprint and MetroPCS

• Served as Business Operation Technical focal point and developed process improvements PRINCIPAL Global Services PVT. Ltd., India. (www.principal.com) Sep 2006 - Feb 2007 Process Associate

• Performed Quality Assurance of the processed data and identified process improvements

• Received Top Performer Award (2006) for contributing to the overall performance of the team ICICI Prudential Life Insurance PVT. Ltd. India Aug 2005 - Aug 2006 Financial Advisor

• Generated sales revenue through marketing and selling of insurance products to clients

• Certified by Insurance Regulatory Development Authority (IRDA). OTHER SKILLS & INTERESTS

• Musician – Launched Musical-Video compositions: “Agony”, “Albidaya” 2020 – Present

• Public Speaking – Served as Club officer and speaker at Public Speaking North West (PSNW) Club 2018 – Present

! Other Interests:

" Yoga/Tai-chi Practitioner, helping people live better and healthier lives

" Spending quality time with my kids and family

" Enjoy photo/videography

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