Power Safety

GichanaRobertmwamba

POBox*****,Nairobi

Tel:+254*********

Email:********@*****.***

PersonalDetails

DateofBirth:1stMarch1991

Nationality:Kenyan

Languages:EnglishandSwahili(FluentbothWrittenandSpoken) CareerProfile

Iam anexpertinICToperationswithover6yearsofexperienceinnsupportingIT projects,managingandprovidingstaffandnetworksupport,monitoringofdifferent systems,maintenanceandconductingsoftwareandhardwarerepairstoensuresmooth movementofprocedures.Iamanetworkspecialistwithaneyeforefficiencywholikes toworkbothindependentlyandaspartofateam.Iam lookingforarolewhereIwil utilizemybackgroundandexperienceinthisfieldtoensurethatalICTobjectivesare achieved.

Education&ProfessionalQualifications:

DiplomainITSystemSupport,KenyaChristianIndustrialTrainingInstitute,2010-2012

KenyaCertificateofSecondaryEducation,NyamesochoSecondarySchool,2006-2009

KenyaCertificateofPrimaryEducation,MukuruPrimarySchool,1998-2005 KeyTechnicalSkils&Competencies:

Abilitytocommunicatepresentlyandconfidentlybothoralyandwritten.

Excelentorganizationalskilsandabilitytoprioritizeworkload.

Knowledge:DatabaseManagement,ITMaintenance,NetworkSupport,Safety Legislation,ITInfrastructure,TroubleShooting,ReplacingParts,Instalation, ConfigurationandHardwarefaults.

ExcelentatcomputerHardwareandsoftwareinstalation,configurationand management.

AbilitytodescribeandtranslatecomplexITinformationintoan understandableway.

Abilitytooperatewithinhighlycompetitivestaff,networkandliaisewith differentpeopleatdifferentlevels.

Receivingcustomer’scalsforenquiries,complaints,opinionsetcandsolve themordirectthemtorelevantdepartmentsforsolutions.

Workingcooperativelywithkeyteammembers,clientsandvendors.

Excelentcommunicationskilsfocusedonunderstandingcustomerneeds anddevelopingresolutions.

Provenabilitytograspproductknowledgetoquicklyaddresscustomer questionsandcomplaints.

Abletostaycalmwhenconfrontedwithangrycustomersanddefusetense situations.

Problemsolvingskilsandawisedecision-maker.

Excelentplanningandorganizingandpresentationskils.

Abilitytoworkindependently,meetdeadlinesandobtainresults.

Proficientincompletingalworkaccordingtodeadline.

Detailorientedandflexible.

Abletoworkcalmlyunderpressure.

PROFESSIONALEXPERIENCE

ITTechnician

SLCommunicationsLimited(ISP),2017-2019(May)

DutiesandResponsibilities

ManagingandMaintainingtheISPnetwork,PC’s,RoutersandSwitches.

Configuring,ManagingandMaintainingNetworkingEquipments.

Networkprocessing,centralizedanddistributivenetworkconnection.

Instaling,configuringandadministeringnetworktechnologies.

InstaledandconfiguredDHCPClient/Static.

VirusProtectionandEradication.

Instalingconfiguringadministratingsoftwareapplications.

Instaling,ConfiguringandTroubleshootingofNetworkingEquipments: RoutersandSwitches.

WelunderstandingofBridgingandswitchingconceptsandLAN technologies.

IPaddressingandsubnetting,Routingconcepts.

PerformTroubleshootingend-to-endbetweenthetwosites.

Providetrainingtostaffatthecustomerlocation.

Maintaindocumentsofworkperformduringtheday.

LAN/WANdesignandimplementationusingCiscorouters,hubsand switches.

Computerassemblingandmaintenance.

Troubleshootinghardwareandsoftwareproblems.

Instalingandconfiguringtheperipherals,componentsanddrivers.

Instalingsoftwareandapplicationtouserstandards.

Wideknowledgeofmotherboardandcircuitdesignsofmonitor.

Configuringandtroubleshootingdesktops,laptopsandprinters.

Familiarwithhardwaretoolslikeprinters,VoIP,networkingand telecommunicationsdevices.

Excelenttroubleshootingskilsincomplexsoftwareandhardware problems.

InstaledHarddisks,CDDrives,SoundBlastercards,CPU,Memory,Power supplyunit,Networkcard,Videographicscard,andHarddiskcontrolercardon PCsystems.

Troubleshootingofpersonalcomputers.OnlineSupporttocustomers concerningtheircomputerproblems.

ITTechnician

IDEACommunicationsISP2013-2017

DutiesandResponsibilities

ManagingandMaintainingtheISPnetwork,PC’s,RoutersandSwitches.

Configuring,ManagingandMaintainingNetworkingEquipments.

Networkprocessing,centralizedanddistributivenetworkconnection.

Instaling,configuringandadministeringnetworktechnologies.

InstaledandconfiguredDHCPClient/Static.

VirusProtectionandEradication.

Instalingconfiguringadministratingsoftwareapplications.

Instaling,ConfiguringandTroubleshootingofNetworkingEquipments: RoutersandSwitches.

WelunderstandingofBridgingandswitchingconceptsandLAN technologies.

IPaddressingandsubnetting,Routingconcepts.

PerformTroubleshootingend-to-endbetweenthetwosites.

Providetrainingtostaffatthecustomerlocation.

Maintaindocumentsofworkperformduringtheday.

LAN/WANdesignandimplementationusingCiscorouters,hubsand switches.

Computerassemblingandmaintenance.

Troubleshootinghardwareandsoftwareproblems.

Instalingandconfiguringtheperipherals,componentsanddrivers.

Instalingsoftwareandapplicationtouserstandards.

Wideknowledgeofmotherboardandcircuitdesignsofmonitor.

Configuringandtroubleshootingdesktops,laptopsandprinters.

Familiarwithhardwaretoolslikeprinters,VoIP,networkingand telecommunicationsdevices.

Excelenttroubleshootingskilsincomplexsoftwareandhardware problems.

InstaledHarddisks,CDDrives,SoundBlastercards,CPU,Memory,Power supplyunit,Networkcard,Videographicscard,andHarddiskcontrolercardon PCsystems.

Troubleshootingofpersonalcomputers.OnlineSupporttocustomers concerningtheircomputerproblems.

ITTechnician

BosscomCommunications(ISP),2012-2013

DutiesandResponsibilities

ManagingandMaintainingtheISPnetwork,PC’s,RoutersandSwitches.

Configuring,ManagingandMaintainingNetworkingEquipments.

Networkprocessing,centralizedanddistributivenetworkconnection.

Instaling,configuringandadministeringnetworktechnologies.

InstaledandconfiguredDHCPClient/Static.

VirusProtectionandEradication.

Instalingconfiguringadministratingsoftwareapplications.

Instaling,ConfiguringandTroubleshootingofNetworkingEquipments: RoutersandSwitches.

WelunderstandingofBridgingandswitchingconceptsandLAN technologies.

IPaddressingandsubnetting,Routingconcepts.

PerformTroubleshootingend-to-endbetweenthetwosites.

Providetrainingtostaffatthecustomerlocation.

Maintaindocumentsofworkperformduringtheday.

LAN/WANdesignandimplementationusingCiscorouters,hubsand switches.

Computerassemblingandmaintenance.

Troubleshootinghardwareandsoftwareproblems.

Instalingandconfiguringtheperipherals,componentsanddrivers.

Instalingsoftwareandapplicationtouserstandards.

Wideknowledgeofmotherboardandcircuitdesignsofmonitor.

Configuringandtroubleshootingdesktops,laptopsandprinters.

Familiarwithhardwaretoolslikeprinters,VoIP,networkingand telecommunicationsdevices.

Excelenttroubleshootingskilsincomplexsoftwareandhardware problems.

InstaledHarddisks,CDDrives,SoundBlastercards,CPU,Memory,Power supplyunit,Networkcard,Videographicscard,andHarddiskcontrolercardon PCsystems.

Troubleshootingofpersonalcomputers.OnlineSupporttocustomers concerningtheircomputerproblems.

CareRepresentative

SlumberlandKenyaLimited,Nairobi,2010-2011

DutiesandResponsibilities

Respondingtocustomerneedsandenquires

Responsibleforansweringcustomerqueries,problemsolvingandproviding detailedinfoAssistedinthetrainingofnewcustomerservicerepresentatives andassociates.

Organizedtheworkflowtomeetcustomertimeframes.

Performedmarketresearchsurveysoncustomerneeds,andrequirementsas welasinformationonnewproducts.

CustomerCareAssistant.

Receivingcustomer’scalsforinquiriescomplaints,opinions,etc,andsolvethem ordirectthemtorelevantdepartmentsforsolutions.

Workingcooperativelywithkeyteammembers,clientsandvendors.

Performedmarketresearchsurveysoncustomerneedsandrequirementsas welasinformationonnewproducts.

CustomerCareAssistant.

Receivingcustomer’scalsforenquiries,complaints,opinions,etc,andsolve themordirectthemtorelevantdepartmentsforsolutions.

Workingcooperativelywithkeyteammembers,clientsandvendors. Hobbies&Interests

Reading

Networking

MakingNewFriends,Singing,Acting,andListeningtoMusic

Programming

Referees:

FelsterKerubo

SLCommunicationslimited

CliffOndicho

FrinaconConsultancylimited

MarkKiplenge

IDEATelecom

Tel:+254********* Tel:+254********* Tel:+254*********

Contact this candidate