Manager Store

Islam A. Mohamed

Blk * Lot * Springtime County, Binan City - Laguna ( PH)

****.**************@*****.*** ©091********

Professional Summary

To get involved in a multi task working environment, sharing my well invested learning experience in a productive way that will benefit not only me but the company I will be working with .I have competency to alleviate my credentials as a hallmark of experience in my chosen field . A highly efficient Operation Manager with more than twelve years of experience in Retail Management, Sales Management and Business Process Outsourcing Management. Supervising multiple teams of employees while planning and maintaining work schedules and updating procedures and policies while performing customer service activities, account receivable, billing and payroll duties .

Highlights of Skills and Qualifications

● Excellent communication skills both written and verbal

● Professional computer skills and office equipments

● Highly organized, efficient, decision making and deadline-oriented

● Leadership skills, people and conflict management

● Planning and giving presentations, Excellent reporting skills

● Critical thinking and problem solving skills

● Extensive experience in customer services and client satisfaction Accomplishments - Online Courses and Certificates

● Organizational Leadership Capstone Northwestern University

● Initiating and Planning Projects UCI Division of Continuing Education

● Customer Engagement Specialist Professional Certificate IBM

● Supply Chain Management Strategy Rutgers University

● Financial Engineering and Risk Management Columbia University

● Designing the Organization:From Strategy to Organizational Structure Illinois Employment History

24-7 InTouch Quezon City, Philippines

Team Manager-Operations January 2019 - Present

Coursera - Bilingual Account

● Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees

● Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements

● Use critical thinking to develop solutions to improve business performance and partner success

● Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues

● Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

● Demonstrate a positive work ethic and commitment to achieve the best possible outcomes

Sutherland Global Services Makati City, Philippines Team Manager-Operations March 2018 - December 2018 Intuit - Quickbooks

● Create an inspiring team environment with an open communication culture

● Gain expert level knowledge on all partner products and promotions

● Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team

● Monitor team performance and report on metrics

● Discover training needs and provide coaching

● Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas

Integres Contact Center Dubai, United arab Emirates Account Operation Manager August 2015 - February 2018 Ministry of Education

● Determines account operational strategies by conducting needs assessments

● Develops account systems by developing customer interaction and voice response systems, and voice networks

● Maintains professional and technical knowledge by tracking emerging trends in the account operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

● Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Apparel Group Abu Dhabi, United Arab Emirates

Retail Operation Manager October 2012 - July 2015

● in charge of general oversight for several different retail locations

● Employee management, inventory analysis and coast management

● Determine staff promotions and demotions, Trained all the new store managers on the store procedures and policies

● Analyze marketing information and translate it into strategic plans Landmark Group Dubai, United Arab Emirates

Sales Manager December 2010 - September 2012

● Achieving growth and hitting sales targets by successfully managing the sales team

● Designing and implementing a strategic sales plan that expanded company customers base and ensure its strong presence

● Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives

● Build and promote strong long-lasting customer relationship by partnering with them and understanding their needs

● Identify emerging markets and market shifts while being fully aware of new products and competition statues

Liwa Group Dubai, United Arab Emirates

Retail Store Manager September 2008 - November 2010

● Recruit and hire staff for the store to meet the customers needs

● Complete schedule and assign duties and responsibilities to the store staff

● Trained new employees and provide continuing education and training to current employees

● Track and implement financial quotes for the store and staff based on the stated financial goals of the business

● Manage the store inventory

● Evaluate staff quarterly and replace staff as needed based on performance based metrics Education

Alexandria University Alexandria - Arab Republic Of Egypt Bachelor of Science in Accountancy July 2007

Languages

Arabic Native Language

English Completely Fluent

Declaration

I hereby declare that all the particular stated above are true to the best of my knowledge and belief, And I bear the responsibility for the correctness of the above mentioned particulares .

Sincerely

Islam A. Mohamed

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