Customer Service, office manager, administrative assistant

Professional Summary

Skills

Work History

Aњіђ FђћёљђѦ

***** ******** **, ******, ** 77389 • 281-***-**** • *****************@*****.*** Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking customer service representative considered highly ambitious, willing to meet or exceed company standards.

Verbal and written communication

Strong initiative, Dependable and reliable

Computer proficient

Product Sales

Customer service

Operations management

Good multi-tasker, Self-motivated, Fast learner

and a strong team player

Owner, 01/2011 to Current

The Treat Retreat – Spring, TX

Created custom Cakes cookies and cupcakes as per customers requirements. Maintained excellent customer service and response time. Kept a clean and tidy workspace out of my home and maintained required records by the Texas Food Cottage Law.

Interpreted clients' needs and introduced services that would perfectly fit those requirements. Developed unique recipes and confections to set bakery apart from competition. Oversaw budgets and cost controls to maintain efficient operations. Received frequent customer compliments for going above and beyond normal duties. Decorated cakes, cupcakes, cookies and special occasion trays. Packaged and labeled products.

Customer Service Specialist, 10/2008 to 01/2009

C & H Logistics – Houston, TX

Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments as well as check on cargo, arrival notices and availability Tracked orders and shipments while assisting with other customer service needs. Managed complex transaction and emotional customer situations promptly and professionally while meeting service commitments.

Answered phone calls from customers and assisted with resolving their issues. Assisted with running and summarizing operational reports and details, including but not limited to billing and invoicing as well as collections.

Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues.

Communicated successfully with customers and staff via phone, fax, email and in-person. Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and logistical needs. Handled processing and submitting inbound cargo to Customs. Office Manager/Freight Forwarder/ Imports And Exports, 05/2001 to 10/2008 Weston Shipping DBA Adcom Worldwide – Houston, TX

Import Duties

Sent and received emails from worldwide agents for quote request and shipment status. track shipments from origin to final destination

Alert consignee at the time of pre-alert to pre-arrange customs brokerage information. If a broker is in place arrange for documents to be transferred to them. If no broker in place offered our brokerage services.

arrange payments of import fees such as storage, terminal service fees and any other relevant charges

prepared and processed import documents as well as cargo arrival notices and cargo release notices. Once shipment had cleared through customs, arrange for the pick up and delivery of cargo to ultimate consignee. Provide proof of delivery to shipper or agent. Assist in the development of new business,as well as maintaining existing business by providing excellent customer service.

gather all related charges and rate out the file. Entered cost vs. revenue and processed invoices. Export Functions

handled incoming operation and sales calls

working knowledge of air, ocean and trucking freight documentation have materials prepared for departing vessels and flights negotiated rates with various carriers

arrange pick up of cargo, verified weights and dimensions and if not already packaged properly for shipping, make packing arrangements as per the shippers/agents request. Office Manager

Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.

offer outstanding customer service in a multi-tasking deadline environment. Held oversight of office inventory activities, including ordering and requisitions, stocking and Education

shipment receiving.

Ordered all office supplies including ink cartridges, toner and paper. Coordinated special projects and managed schedules. Maintained computer and physical filing systems.

Solved problems timely and effectively, ensuring customer satisfaction. Prepared vendor invoices and processed incoming payments. Received, screened and routed incoming calls.

Organized and managed program development from conception through successful execution. Accurately identified and resolved customer complaints in a professional manner. Aurora University - Aurora, IL

Brazosport College - Lake Jackson, TX

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