Network Engineer Support

SHO LI Staten Island, NY ***** • 646-***-****• **********@*****.***

Professional Summary Bilingual Network Engineer Senior-level expert with 10+ years of experience delivering on-site network management and support services across diverse industries. Presents programs and solutions to drive growth. Provides supplemental and total management support for IT systems, including establishing and maintaining networks and servers. Strong aptitude for identifying new technologies and solutions to support client needs.

Work History Level III Tech and Help Desk Support, 09/2010 to Current

Liquid 8 Technology – Brooklyn, NY Level 3 Technician and help desk support

-Provide fast inventory list and removal of IT equipment in data center over country Data Destruction. Hard Drive and Media data erasure, shredding, degaussing and reporting.

- Test, reset or repair most major brand IT equipment such as Apple, Arista, Cisco, Dell EMC, IBM, Juniper, and Sun.

- Maintain or repair servers, workstations, laptops and IP phones. Provide both phone and email support.

- Training new technicians, tool safety, pelletizing.

- Managed quality assurance program including on site evaluations, internal audits and customer surveys.

- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product or service, protecting company reputation and loyal client base.

- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

-Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

-Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.