HOSEA A. HILL

. 720-***-****

adi551@r.postjobfree.com

OBJECTIVE: Very strong technical background with the ambition to learn more. Also looking to find a company to be with long term.

TECHNICAL SKILLS:

Systems:

Microsoft Windows (7, 8, Vista, XP, 10); iOS and Mac OS X; Android; Network Admin; BlackBerry; VOIP System

Software:

SQL; People Soft; E-Ticket; Bomgard; Screen

Share; Avaya one-X Communicator; Microsoft Exchange; VMware, Apple

Active Directory; Oracle; Imaging; AS400; Microsoft, JIRA

365; Cisco; Active Directory; Unix, Linux; Remote Access; SCCM Console; Okta; Zendesk. Microsoft Office, CRM, Salesforce, ServiceNow

EXPERIENCE:

8/20 to

Present

IBM (Artech) – Xcel Energy *Contract*

Deployment and Applications Support Tech

Imaging and deployment of 700 laptop to Service Technicians

BIOS configuration

Laptop prepping and maintenance

Quality checklist performed before deployment

Upgrade from Windows 7 to Windows 10

System admin for software access

Troubleshooting any issues once laptop is mounted in Service trucks

SCCM configuration

GPS configuration

Build U-blocks on laptop units

Decomp of old machines to be retired

5 star employee service interaction

7/19 to

4/20

Comcast NBC Universal/Effectv

I.T. Field Support Tech

Deployment and decomp of 400 PC and MAC devices to internal employees

And work station set up. HP,Dell, and MAC devices

MDT migration upgrades

Deployment and decomp of company iPhones through Tangoe software

MDM Solution – Tangoe software

Level 2 and 3 Support

Hardware and Software inventory management

Empolyee onboarding

PeopleSoft Admin

Active Directory employee account set up and provisioning.

UAT software mirroring tool

Data back up and restore

Software bugs and issue tracking with Jira

ServiceNow ticketing system

PC and MAC imaging and set up in Active directory

SCCM Client tool

Remote access with Skype for business and Dameware

Window 7 to Windows 10 migration

MS Office 365 migration and account set up

VOIP troubleshooting of CISCO desk phones

Windows 10 migration and Dynamic 365

Backup and re-establish data from MS One drive and H-drive for employees

Configuration hardware to company network

VPN access and configuration

Unlocking employee accounts and password reset

System Admin

CRM (Zendesk) set up.

5/18 to

5/19

Tata Consultancy Services – (Ardent Mills Corporate Office)

IT Service Desk Specialist

●IT support for Desktop, Microsoft office 365, Polycom desk phones,

●Password resets, Unlocking accounts, Employee verifications

●Remote access with Skype software

●Troubleshooting Dell, HP, and MAC device

●Level 2 and 3 Support

●MDT upgrades

●Employee onboarding

●Access, Password reset, unlocking accounts with Active Directory

●Systems Admin

●PeopleSoft Admin

●CRM Admin

●MAC OS troubleshooting

●Cloud Plus ticketing system

●VOIP troubleshooting

●Data back up and restore

●Remote, Email, Phone and face to face troubleshooting

●Monitoring phishing and scam emails

●Collaboration with upper IT tier to resolve issues

12/17 to

3/18 ViaSat – Denver, CO

Inside Technology Sales

●High speed Satellite internet, cable, and home phone sales

●Customer credit check and payment verification

●Strict quotas per month

●Customer profile building

●Cold calling to customers to introduce new products and services

●Customer education of high speed satellite internet

5/17 to

12/17 Staples Corporate – Aurora, CO

Inside Technology Sales Advisor

●Bulk sales of Technology to businesses and corporations

●Cold calling to businesses to introduce new products and services

●Strict quotas to be met

●Sequoia order system

●TechData order system

●SalesForce ticketing system

●Help build company networking system

●Manage business and corporation spending accounts

●Sunrise/AS400 ordering system

8/16 to RINGCENTRAL INC – Denver, CO

1/17 Tech Engineer

●Managing Telephone cloud base networking and servicing over 350,000 customer base VOIP

●Desktop Support, Windows 10,8,7,XP. OS Desktop

●VOIP for troubleshooting and LAN/WAN network troubleshooting

●Routing Protocols RIP, EGP, and OPSF

●Company migration if VOIP hardware and software

●Cisco, Polycom desk phones and conference room devices

●Team task to complete migrations by certain dead lines

●Router, Switches, and Ports troubleshooting and configuration

●DOCSIS 3.0 and DORY router configuration and provisioning

●Checking upstream and down stream

●Unix and Linux Admin

●CMTS cable connections

●Account Admin – unlocking, password reset, and account setup

●Salesforce ticketing system to respond to help requests

●Software and firmware updates for routers

●Port analysis

●Admin Interface - A.I.

●SCCM – computer group software updates

●Remote screen share with RC Meeting and Citrix software

7/14 to APPLE INC – Denver, CO

7/16 Remote iOS/OS Tech Advisor

●Desktop Support for Windows Software computers Windows Office Suites (10, XP, 8,7)

●Desktop support for MAC OS X

●Office 365 - Password reset, install and uninstall to clean up bug fixes, Create folders for unwanted emails,

●Active Directory, Account access, Password reset, Unlocking Accounts

●Windows Server 2012-2014

●PowerShell scripting training, helping users add commands

●Helped user migrations to move data to another server ● VMware cloud troubleshooting

●I.T. Account Security with Firewall Configuration and set up

●SCCM Console -imagining for task sequence to install of op systems, software updates and apps.

●Servicing Internal Employees (20,000 +)

●Managed VPN Access for configuration

●Maintained Account Passwords Reset and Account Unlocking

●Account verification and Remote Access with Citrix

●Oversaw IT problem solving and Cloud security

●Unix and Linux Admin

●Resolved issues remotely into computers to Screen Share ● iOS and OS X software

2/13to

7/14

VERIZON – Denver, CO

Solutions Specialist Technician

●Troubleshooting for android and iOS mobile devices

●Top Salesman in corporate store

●Sales and Service

●MDT deployment and set up for commercial business with MDM

●Account Set up and Security

●Oversaw Accounts Payable

●Maintenance over Device education and Phone number ports

8/11 to

2/13

SPRINT NEXTEL – Denver, CO

Retail Consultant

●Account maintenance & Sales

●Business and Customer sales

●Top Salesman in corporate store

●MDT deployment to commercial businesses with MDM

●Device Security

●Desktop Support

●E-Tickets for technical phone service

●Windows 7, 8, XP desktop troubleshooting

●iOS Troubleshooting

●CSAT (Customer Satisfaction Survey) Winner 2013

EDUCATION:

Hawkeye Community College - Waterloo, IA

Associate in Education

May 2005

Apple – OS/iOS Certification

August 2015

Dell Computers – Irvine, CA

Windows Certification

January 2014

New Horizons Learning Center – Denver, CO

Security Plus and Network Plus Certification - IN PROGRESS

Contact this candidate