HERLYNE SANON

Bilingual in English and Creole

347-***-**** ■ adi54y@r.postjobfree.com

SKILLS SUMMARY

Experienced Front Desk Agent with competencies in greeting guest, hotel records, credit management, reservations room assignments, room blocking and reports. Excellent in serving an average of 100 guests daily. Promoted based on providing excellent guest service. Team player with outstanding coordination and team support. Proficient in Microsoft Office Suite including Access and Outlook.

EMPLOYMENT

Sheraton Hotel (RHG) Brooklyn, NY

Front Desk Agent 01/2016-10/2018

Welcomed registered, processed, assigned, and issued room card keys to guests

Communicated with third party booking, housekeeping and maintenance departments to ensure prompt responses to guests

Maintained updated information on room availability

Pre-blocked and assigned rooms, took pre-paid deposit and completed Credit Card Authorization requests

Made reservations or appointments for guests to different restaurants or entertainment

Run daily reports, notified housekeeping, engineering departments of guests’ special requests, early check in/late, check outs room changes etc.

Met and exceed guests’ expectations by anticipating the services they might require and suggest local venues

Sheraton Hotel (RHG) Brooklyn, NY

PBX Operator 11/2015 – 01/2016

Answered guests calls and recorded details of each conversation for follow-up

Provided information pertaining to the hotel to guests and would be guests

Direct calls to guest rooms, staff and department through PBX system

Logs all wake up calls

Kept records of all in-house guest request

Performed clerical duties such as typing, breakfast vouchers, fax/ e-mail Credit Card Authorization

Trained and assisted new PBX/ Front Desk agents

Maximus NY State of Health New York, NY

Contact Center Representative 12/2014 – 02/2015

Responded to customer inquiries regarding the Affordable Health Care Act by the telephone performed data entry accurately

Recorded customer interactions and transactions by documenting details of inquiries, complaints

Followed standard operating procedures to ensure consistency and accuracy

Addressed consumers inquiries and solve problems to ensure appropriate changes are made

Trinity Real Estate New York, NY

Executive Assistant 07/2007 – 02/2013

Set up and coordinated all finance meetings and managed calendar for the Director

Performed administrative duties including proofreading, filing, drafting documents, faxing, scanning

Ordered supplies, took inventory, recorded attendance

Managed travel arrangements, covered reception area when needed

EDUCATION

NYC Department of Education Brooklyn, NY

A+Certification Class

Network Certification class 01/19- Present

Microsoft Office Suite (2016) 10/18- Present

Certificate- Lightspeed system

Certificate -Hospitality & Restaurant management 11/2014

Certificate- Billing & Coding 06/2013

Certificate- Medical Administrative 06/2013

SUNY - Brooklyn Educational Opportunity Center Brooklyn, NY

Certificate, Information Processing Technology Certification (Office Support) 06/2007

Borough of Manhattan Community College New York, NY

Criminology Courses (Completed 60 credits) 09/2009 – 05/2011

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