Administrative Assistant Sales

LESLEY ANN HENAO

**** ******** **** *******, **. 328**-***-*** 2480 ******.*.*****@*****.***

OBJECTIVE

Outgoing, friendly, and detail-oriented receptionist pursuing a receptionist position in an office or medical office setting. Able to provide exceptional customer service and perform professional administrative and clerical duties. Excellent organization and multitasking abilities, and excels in time management skills, communication, and relationship-building skills. Articulate and friendly with a professional demeaner.

EXPERIENCE

USA Shoe Company

Administrative Assistant 05/2012 to 04/2020

Greets clients and visitors warmly, with helpful attitude upon arrival

Provides customer service support and manages online sales

Answers and forwards incoming phone calls and messages

Updates calendars and meeting schedules

Performs clerical duties such as filing, photocopying, transcribing, and faxing, and produces email correspondences

Processes payroll and accounts payable, and sends tax information using quickbooks

Performs basic bookkeeping duties such as managing and recording customer cash and card payments

Processes new hire paperwork and updates employee handbook content

Barnes & Noble

Barista 05/2008 to 06/2011

Managed lines with quick, efficient service

Carried out opening duties such as preparing coffee, straightening up café area, and turning on case lights and ovens

Educated customers and coworkers on new products and café items

Trained new team members with positive reinforcement and respectful, encouraging coaching

Complied with standards for merchandising, stocking, and safely storing products

Best Buy

Sales associate 11/2006 to 05/2008

Directed customers to merchandise locations

Stocked shelves and supplies, and organized displays

Suggested accessories and complementary purchases for sales items

Provided customer with information and answers to questions about electronics equipment

Demonstrated use and care of merchandise

Developed positive customer relations through friendly greetings and excellent service

EDUCATION

Seminole State College – Orlando, FL.

Associate of Science: Nursing, 2019

University of Central Florida – Orlando, FL.

Bachelor of Science: Psychology, 2010

Valencia Community College – Orlando, FL.

Associate of Science: Psychology, 2008

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