Muhammad N. Aleem 908-***-**** adi52p@r.postjobfree.com

Objective

To use my ability to work in a team environment. I am self-motivated and able to work both independently and as collaborative team member. To obtain a position where I can maximize my organizational and interpersonal skills and knowledge, that will allow me to grow personally and professionally.

Computer Skills:

SQL 2012: Create simple Data Base, Run SQL Statement, SSRS, Manage Reports, Query, Create simple functions, triggers, store procedure, DML Statements, Joining and retrieving Data

Tableau: 10

Server Hardware: IBM X3200 M3, Sun Servers, Dell

Server OS: 2016/2012/2008.

Desktop OS: Windows 10/7, Ubuntu

Protocols/Services: TCP/IP, DNS, DHCP, TFTP, RDP, XDMCP, SMB, Ethernet

NTFS, GPO, IIS, VNC, PXE.

LAN/WAN Technology: Switch, Wireless, VPN.

Security: Access-Lists, NAT, PAT, MAC Filtering, 802.1x Firewall.

Language/Applications C-Language, C+, Visual Basic, HTML, PowerShell, Microsoft Office Suite, MS Visio, Microsoft Outlook, Lotus Notes, SCCM

Antivirus: McAfee, AVG, Symantec Endpoint, Windows Defender/EMET

Experience

Randstad at Everest Reinsurance Aug 2020 to Present

Desktop AWS Migration Support Analyst

AWS migration

Move PST to the online Archive

Use SCCM for imaging and pushing out software

Service Now for Ticketing System

Enabled/Disabled user accounts using Active Directory

Reset user passwords using Active Directory

Setup/Configured Desktop, laptop computers

Troubleshoot Networking Issues with Network Team

Setup & Configure Company desk phones

Use Microsoft Deployment Workbench to image machines remotely

Resolve day to day issues

Insight Global at Ralph Lauren July 2019 to March 2020

PC Technician

Use remedy ticketing system to solve every day’s user’s issue

Remotely log into user’s computers by using SCCM or go physically at client’s desk to fix the issues

Windows 10 migration from Windows 7 on Surface Pro6 and Surface Go

Upgrading and trouble shoot Office 365

Helping user install Software and printer driver using varies tool such as, on phone

Install and uninstall the software’s, Upgrades applications

Using active directory to update the drivers, adding the users account and changing the password

Move computers from one floor to another and install equipment

Setup and configure computers, Monitors, and phone for new users

Wipe the old and new computers, and image the new computers

Install and un install the software’s, Upgrades applications

Insight Global at Merck July 2018 to June 2019

Technical Analyst

Projects: Windows 10 Application Enablement Testing

Completing CRQ (Change Request Qualification) or Change Requests for hardware or software within Lab IT teams and work with the business on approvals of these changes

Requirements Gathering, Verification and QA for application packaging. Documenting any issues and step-by-step instructions on how to install software and/or recreate issues.

Converse with end users, technology teams, and vendors to resolve incidents and fulfill requests.

Performing potential formal validation testing required for GxP applications due to impact from the operating systems upgrade to Windows 10 as per company’s SDLC procedures and SOP’s.

Documentation of Retired Hardware systems, Application upgrades, Server implementations in the current environment

Working with windows 10 enablement team to make VDI requests for windows 10 VDI provisioning, addressing issues with VDI.

Scheduling sessions with users to test the Windows 10 compatibility for Web Applications, Desktop Applications, and Lab Applications that are currently in Windows 7 environment.

Working on-site with client partners to create and implement application packaging process.

Authoring UAT (User Acceptance Testing) test scripts and connect with the Business Users to oversee testing for pre and post production.

Involved in daily status updates and Updating the testing status of applications on EZ Path.

Cleaned and organized data collected from disparate business users.

Designed informative dashboards and results for clients using Excel and Tableau.

Insight Global at Realogy May 2018 to June 2018

PC Technician

Configuring, removing old and creating a new user’s profiles

Configuring office 365 and resolving the related issues

Setting up the users in mac, tablet, iPad and windows and e-mail on their iPhone and android

Resolving day to day users issue by logging in to their computer using skype and team viewer

Reconfigure outlook to match their previous settings include adding PST files, specific mailboxes and delegations for admins.

Insight Global at Bristol Oct 2017 to Apr 2018

Desktop Support

Upgrade Desktops and Laptops for hardware and ram

Use remedy ticketing system to solve everyday’s clients issue

Remotely log into users computers by using SCCM or go physically at clients desk to fix the issues

Windows 10 migration from Windows 7 on Lenovo, Surface Pro4, Yoga, wise terminals and Thin Clients

Upgrading and trouble shoot Office 365

Help the users to Install and uninstall Citrix

Helping user install Software and printer driver using varies tool such as, on phone, Remote desktop

Install and configure VoIP phone

Install and uninstall the software’s, Upgrades applications

Using active directory to update the drivers, adding the users account and changing the password

Restore all the important files from the crash hard drive

Move computers from one floor to another and install equipment

Setup and configure computers, Monitors, and phone for new users

Wipe the old and new computers, and image the new computers

Save all the data into the server for the ex-employees before wiping the machine

Install and un install the software’s, Upgrades applications

Add memory to the Lenovo laptops and HP Desktops

Self Employed Dec 2016 to Sept 2017

Change the hard drive in Toshiba laptop and HP Desktop

Image and deployed windows 10 on HP Laptop

Install HP Laser Printer in HP Laptop

Download driver and configure Laser printer/Scanner in HP Laptop

Fix the slow Lenovo laptop, erase all the junk files, clear cache and cookies

Install and uninstall the software’s, Upgrades applications

Restore all the important files from the crash computer

Erase and Configure missing .dll file error from windows 10 and reinstall the file

Replace Computer fan in HP Desktop

Install and configure all in one Brother printer in Dell Laptop

Setup a d-link router and configure as a second router in the house for better coverage

Judge Group at Verizon Wireless Oct 2014 to Dec 2016

Network Tech

Analyzed and Resolved customer impacting faults in the Verizon Wireless network.

Gained comprehensive understanding of the architecture and composition of complex wireless voice (1x) and data networks (3G CDMA & 4G LTE).

Engaged with internal and external resources such as NOC Technicians, System Performance Engineers, Maintenance Engineering Staff as well as equipment vendors and service providers to resolve customer impacting issues.

Provided accurate and time documentation of actions taken to inform respective parties of problems found and solutions for those problems.

Identified efficiencies to reduce cycle time in resolve customer reported troubles.

Tools used to accomplish thorough analysis and resolution: VZW Maps, MARS Call Records, Network Geographics 7.2 & Net GeoX, Device Management Database, PRL Lookup Tool, Real Time Tool (RTT) for Lucent, Motorola, and Nortel markets for 1x Voice and 3G Data, and Alcatel Lucent (ALU) and Ericson Markets for 4G LTE, and MTAS Provisioning Tool.

Performing in-depth troubleshooting of IRISVIEW and SS7 to fix call set-up issues.

Advance Cloud training in telecommunications

Change and add the customer’s records by using the SQL database, run SQL statements, SSRS, Manage Reports Query, Create Simple functions and triggers, store procedure, DML Statements, Joining and retrieving Data

Artech at IBM in Avis Budget May 2014 to Aug 2014

Desk side Support

Technical phone support of users on a national basis

Managed approximately 15-25 calls daily

Windows 7 migration from Windows XP

Use external hard drive and network to backup data

Helping user install Software and printer driver using varies tool such as, on phone, Remote desktop and SCCM (System Center Configuration Manager)

Coping file from one PC to other PC by using the admin rights tools

Upgrade Desktops and Laptops for hardware and ram

Installing Sophos (encryption software) and adding user to the system

Resource1 at Valley National Bank Sept 2013 to May 2014

PC Deployment Technician

As a Deployment Technician, worked on a windows 7 migration at Valley National Bank on HP Desktops computer

Maps, Image and configure computers using Ghost and Altiris

Using USMT for back up the user data

Setup all the computers by the users need

Using Active directory to add users, give admin rights and update the drivers

Troubleshoot hardware issues (desktop, hard drives, video cards, RAM) and networking issues (LAN/WAN, wireless.)

Keep track of leases and off leased hardware.

Manually install printers, scanners and cameras for the users.

Self Employed Dec 2012 – Aug 2013

Change the hard drive in Dell laptop and HP Desktop

Install windows 7 in Toshiba Laptop

Change the fan in access Laptop

Install Epson Printer in Toshiba Laptop

Configure Laser printer/Scanner in HP Laptop

Fix the slow HP laptop; erase all the junk files, clear cache and cookies

Erase extension adds on and plug ins from computer

Install and uninstall the software’s, Upgrades applications

Restore all the important files from the crash computer

Replace Computer fan in HP Desktop

CompuCom hired by Robert half Technology Nov 2012- Dec 2012

PC Deployment Technician

As a Deployment Technician, I’ve worked on a Lenovo laptops infrastructure upgrade project

for Johnson and Johnson at information technology department.

Prepare the system for windows 7 migration

Backup user’s data by using USMT 4.0

Build user’s machine

Install applications using dynamic imaging

Restore user’s data by running user state migration tool (USMT) load state

Execute local/user specific customization

Manually install the drivers of local printers, scanner and webcam if that didn't migrate.

Final cleanup

Education

BS in Computer Science May 2001from Kean University of New Jersey

Affiliation and Honors

Vice President of Pakistani Culture Club of Kean University 1995-1996

President of Pakistani Culture Club of Kean University 1997-1998

Skills Summary

Strong organizational and leadership skills

Ability to work efficiently in a team environment

Work well under pressure

Ability to work in a fast paced environment

Great communication skills

References

Available Upon Reques

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