Manager Training

Donovan S. Linder, HCS, CPTD

PROFESSIONAL EXPERIENCE

Talent Development Senior Specialist Sept. 2018 – Present TD Ameritrade Jersey City, N. J.

• Design talent development analytics to show the organizational value how of the learning s olutions measuring level 3 Kirkpatrick [Behavior] evaluation to showcase our success as facilitators, content creators and learning professionals; using metrics to identify trends and hidden needs to make recommendations to the management team on how to enhance the learning experience

• Diversity and Inclusion Community of Practice liaison to ensure enterprise-wide D&I efforts are tied to the organizational goals by facilitating strategic planning meetings and events to share impact

• Collaborate with HR Business Partners to adapt to the changing work environment during COVID-19 while maintaining strong attention to detail in managing Work from Associate Sentiment Survey; creating reports for senior leadership

• Facilitate New Manager Development curriculum via Webex for live virtual training; 50 participants is the average class size – infusing engaging content with learners on coaching skills

• Partner with Talent Acquisition team to develop Career Development content to prepare all Associates for the impending acquisition by Schwab – managing design, train-the-trainer, virtual facilitation

• Manage the logistics and implementation of over 113 sessions of our Professional Conduct Education for managers and Associates which 85% of target population completed

• Consult with internal HR Business Partners on team building and professional development opportunities, providing an overview on curriculum and customized training options

• Create dashboards for people managers & HR Business Partners via excel to track training completions within their business unit or portfolios

• Establish positive vendor relationship with NAVEX to ensure all Associates are completing state required training and any communication of updates that occur as legislation/regulation changes by state, working in conjunction with Employment Standards team

• Administrator for LMS (SumTotal) – scheduling learning events, tracking completion, and participant reports – to include monitoring State Required training for CA, CT, IL, & NY

• Led and engaged our Associates enterprise-wide in strategic initiatives as the Co-Chair for ALLIES

(TDA LGBTQ+ Associate Resource Group) to include 30 Days of Pride 2020, National Coming Out Day, Love is Love Campaign

• Championed the company Gold sponsorship of the 2019 World Pride March in New York City – running as point person and managing project plan – marketing & communication, float design, T-shirt concept – resulting in over 100 Associates participating with family and friends representing the firm on a large, inclusive platform

Talent Management & Organizational Development Specialist Dec. 2017 – Sept. 2018 Tribune Publishing Company New York, N.Y.

• Client-facing consultant for the Northeast media markets - New York Daily News (New York City & Jersey City, NJ); Hartford Courant (Hartford, Conn.); and Morning Call (Allentown, Pa.)

• Collaborated with HR partners to develop a robust onboarding process for NY Daily News employees – consistently collecting feedback to make improvements and recommendations to leadership

• Consulted with working teams to ensure transference of learning to performance improvement, management support and alignment with the strategic goals of the business

• Implement facilitation of performance achievement program – coaching in times of change to leadership and front-line managers; collecting and reviewing feedback on program launch

• Developed learning pathways in Litmos (LMS) & Degreed for employees to continue their professional development in a ‘just-in-time’ manner and gather feedback from managers to confirm application

• Partnered with HR partners & leadership to ensure the summer internship program has formal learning and professional development components so interns truly have a vigorous experiential learning experience and performance measures incorporated into the program

• Collaborated with NYDN leadership to ensure a seamless launch to the ARC rollout – Washington Post publishing system, from communicating training to on-going learning support (e.g. 1-on-1 coaching, webinars)

DONOVAN S. LINDER, HCS, CPTD

Jersey City, NJ 609-***-**** *******.*******@*****.*** www.linkedin.com/in/donovanlinder Learning & Development Specialist Americas Region July 2015 – Dec. 2017 Arup, Inc. New York, N.Y.

• Designed the Project Management Curriculum for Engineers based on business needs and developing the content with SME’s in the business – Finance, Marketing, Legal and Project Directors, to ensure appropriate training is offered for our learners and provided level 3 evaluation over an 18-month period

• Administered the LMS (Moodle) as the primary Americas master user. Providing necessary training and updates for all designated LMS administrators and assists with LMS troubleshooting, reporting and general LMS education. Ensure local HR teams are informed and trained on LMS enhancements

• Facilitated New Hire Orientation specifically for NY/NJ Associates averaging 20 new associates a month

• Consulted internal clients on their learning needs and matching up those needs to the business strategy to measure success of learning solution

• Coordinated training administration and logistics in the Americas to include communication, scheduling, collateral materials management, office/location logistics, etc. to ensure the environment and tools are in place for successful deployment of training and workshops; includes assigning appropriate instructors and staff to various courses and programs

• Coordinated scheduling with trainers, facilitators, subject matter experts (SMEs) and other team members to ensure successful implementation and rollout of training and learning initiatives (including Professional Skills and Technical Skills training)

• Acted as registrar and champion for class scheduling and the creation and maintenance of Arup University catalogue in the Americas region

• Ensured training records are maintained and captures participant feedback in order to assess quality and learning outcomes

• As the internal learning consultant, provided SME guidance to stakeholders on the ADDIE process and how to implement this process to ensure learning is meeting the business needs

• Developed and manage the learning calendar with input of HR, Arup University and Group Leaders stakeholders

• Developed learning reports from our LMS to ensure staff are compliant with policy and local/federal laws

• Maintained relationships with external training/L&D vendors (e.g. RedVector)

• Assisted the HR team with management phase of all the performance management process, including the appraisal system

• Participated in the development of training content to assist instructors with online, classroom, and blended learning design

Talent Development Coordinator Sept. 2014 – June 2015 XL Catlin Stamford, Conn.

• Collaborated and handled strategic logistics for all learning and development programs (mid- management to executive level) - serving as the primary contact for learning program participants, coordinates logistics and provide accurate, timely information to ensure the participant experience is high quality before, during and after learning events

• Assisted in Performance and Development (scheduling webinars and workshops, SuperUser for P&D tool

- Peoplesoft) and prepared materials for people managers during the performance review period

• Managed vendor negotiations, scheduling, strategic event coordinating, travel and expenses, and budgets

• Central source for the learning schedule with updates to team calendar and coordination for all manager training programs including learner and facilitator availability, participant travel, catering, room s pace, equipment and material preparation and supplies inventory

• Managed communications for all manager training programs to include, managing participant information and executing learning processes using Outlook, Excel and our e-learning (Harvard ManageMentor). This also involved maintaining our web and SharePoint sites as well as other process systems with current information about programs, events and performance support materials

• Coordinated online assessments (Hogan, MBTI) for program participants and managed evaluations of all L&D programs (create survey and analyze data)

EDUCATION

Bellevue University Anticipated May 2024

Doctor of Philosophy candidate, Human Capital Management Online University of New Haven May 2014

Master of Arts, Industrial and Organizational Psychology West Haven, Conn. Concentration: Organizational Development and Consultation Rutgers, The State University of New Jersey May 2012 Bachelor of Arts, Psychology and Sociology Newark, N. J. PROFESSIONAL CERTIFICATIONS

Certified Behavioral Consultant (DISC Certified) PeopleKeys Aug. 2020 Human Capital Strategist (HCS) Human Capital Institute July 2020 Certified Professional in Talent Development (CPTD) Association for Talent Development Jan. 2020 Evaluating Learning Impact Certificate Association for Talent Development July 2016 TECHNICAL SKILLS

Human Capital Management Systems: WorkDay, Oracle, PeopleSoft Learning Management Systems: SumTotal, Litmos, Moodle, Degreed, Blackboard, LinkedIn Learning Collaboration/Design Tools: WebEx, Zoom, Skype for Business, Cisco Jabber, Sharepoint, Yammer, Adobe Software (Captivate), JIRA (tacking projects and customized training, not AGILE), web-related research Microsoft Office Suite: Excel (inld. Vlookup & Pivot table), PowerPoint, Access, OneNote and Outlook

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