Customer Service

Fernando Gonzalez

***** ********* ***** * ****, TX 77449 n 281-***-**** n ********.***********@*****.***

§ Quick-learner; Strong ability to embody the skill of being a strategic thinker and a good listener with the capabilities of processing new information in a timely manner to complete assigned tasks.

§ Customer-focused; proficient in practices that place the customer at the center of all business development and management decisions, while aligning customer expectations at the forefront of every business strategy. Skills Summary

Multi-Tasker

High-Paced Environment

Microsoft Office

Customer Service

Flexibility

Communication Skills

Team-Oriented

Critical Thinking

Decision-Making Skills

Employment History

THE HOME DEPOT – HOME IMPROVEMENT SUPPLIES COMPANY DEPARTMENT ASSOCIATE (PAINT), (Cypress, TX); 01/2020 to Present

• Daily tasks consist of covering the Northwest region and surrounding counties to assist and promote every service provided by The Home Depot.

• Experience with referring multiple business accounts, which have led to the opening of business policies that exceeded over ten-thousand dollars each.

• Create and award purchase orders based on bidding procedures to top performers within the region & network.

• Develop and maintain strong relationships with new and recurring customers for assistances in future opportunities.

• Research internal software and review accounts constantly to make sure the organization upholds to each customers standard in regards to delivery, quality & customer service.

• Assist in negotiations and contractual agreements for paint quotations.

• Collaborate in a cross-functional team setting with department leads to discuss new policies & procedures implemented by Management.

SHERWIN-WILLIAMS COMPANY

LOGISTICS COORDINATOR/STORE ASSOCIATE, (Katy, TX); 04/2011 to 12/2019

• Managed location operations in store and overseen logistic operations of product deliveries/shipments.

• Proficient with managing databases, book keeping, product selection, budgets & vendor relationships.

• Hands-on with production, as well as documented & communicated re-work/repair processes with contractors.

• Result-oriented as location exceeded target goals for sixteen consecutive months.

• Established a leadership role that took on majority of the daily challenges and other tasks assigned by Management.

• Negotiated and reviewed terms and conditions prior to entering contractor’s documentation in system. Education & Credentials

Bachelors of Business Administration in Supply Chain Management, Marilyn Davies College of Business, University of Houston-Downtown, (Summer 2020 Graduate). Dean’s List; Spring & Fall 2019, Council of Supply Chain Management Professionals; Member: since 2019 21406 Wildcroft Drive n Katy, TX 77449 n 281-***-**** n ********.***********@*****.***

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