Front Office Desk
Resume:
*********@*****.***.
I desire to join a Company where my vision for growth will come true and bring up all my experiences into use for the company operation and advancement. In the long term and further my growth within your team.
● AVANI Deira Dubai Hotel 2019 - present
Bellman/ Valet
● Oaks Liwa Heights Hotel Apartments 2017 - 2018
Room Attendant
● White weather Hotel Apartment 2015 - 2017
Room Attendant
● Boutique 7 Hotel 2014 - 2015
Room attendant
● CID Clerk Cross Training (June to Aug 2017)
● Front Office Professional Course (26 January 2018) Lobster Ink
● UAE valid Manual driving license Number 03
● Fire Brigade Training (July 2019)
● Ensures all guests are welcomed and greeted upon arrival as well as assistance is offered, ensure the luggage tag is attached to all luggage’s to avoid misplacement.
● Escort guests with the luggage to their room if asked by Front Desk or Guest Relation, leave the luggage on the luggage stand ask where you can palace the rest before you put it down.
● Handle guest items with care and without underestimate any of the items.
● Deliver items like faxes, letters, adapters, etc. to guest rooms as well to other departments if requested.
● Maintains an up to date knowledge of the hotel and services. Supplies information and responds to guest queries
● Deliver and pick up luggage when guest request it, ensure you attach a tag and record it in the luggage movement logbook.
● Ensures effective handover is done, gaining information from colleagues as well from the Manager on Duty at the Front Desk.
● Deliver newspapers during the nightshift. Adheres to all Movenpick Hotel policies and procedures.
● Provide information about local sights, events and areas to guest when asked.
● Always be polite and patient especially when a guest has communication problems due to the language.
● Work with the airport pick up schedule and coordinate with drivers to pick up and drop for guest.
● Assist Guest Relation with confirming flight tickets for guest.
● Act as an F&B ambassador by promoting all internal outlets
● Assist guest with restaurant reservation
● As a Front Office team member, you are part of a team that is responsible for the smooth arrival and departure experiences of the guests.
● Replacing concierge agent when off duties
● PMS knowledge, Microsoft office and other operating systems.
● Strong Communication skills (verbal, listening, writing)
● Innovative
● Pro-active and reliable
● Able to work alone and within a team
● Outgoing personality and outstanding guest service skills.
● English, Punjabi, Hindi, Urdu, Arabic basic
● Passed S.S.C (2011) Government high School Daska Pakistan.
● Passed H.S.C (2013) Islamic University college Islamabad Pakistan Date of Birth : 3 Mar 1994
Nationality : Pakistani
Religion : Muslim
Marital Status : Single
Height : 5’4”
Visa Status : Employment/ Residence Visa
Passport Number: BF5152332
Date of Issue: 2/July/2018
Date of Expiry: 3/July/2028
Place of Issue: Sialkot Pakistan
I hereby declare that the above details are true and correct to the best of my knowledge and belief. Regards,
Shams ud din
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