Sales specialist, customer service, sales, marketing

Amani H. Donavon

*****.*******@********.***.*** · 443-***-****

SUMMARY:Current Junior, Business Administration major with a concentration in Marketing at Clark Atlanta University. Dean’s list student (2018- present), looking to utilize my strong interpersonal skills to obtain a job within a company where I can learn, grow, and network. EDUCATION:

Clark Atlanta University – Atlanta, Georgia

Graduation: May 2022

Bachelor of Arts in Business Administration / Concentration in Marketing GPA: 3.1/4.0

TECHNICAL/NON-TECHNICAL SKILLS:

EXPERIENCE:

Antwerpen Nissan, Owings Mills, MD Sales Specialist July 2020 - Present

● Strengthened our values and customer relationships through conducting a precise sales procedure with every customer

● Maintain our customer database by recording inventory, sales transactions, and dialogue between the customer and I

● Delegated tasks to required officials to accomplish a common goal

● Obtained important information from the customer with a goal/purpose in mind

● Strengthened our customer loyalty by leaving a good impression on every customer Receptionist Jan 2020 - July 2020

● Enter monetary data into Microsoft Excel spreadsheet

● Answer phones in a professional timely manner while providing answers and or transferring calls

● Update customer contact information in database

● Positively interact with everyone that comes in (customers, employees) Wegmans Grocery Store, Owings Mills, MD Shift Lead Feb 2018 - Jan 2020

● Utilized strong organizational skills to assure the front end of the store is being ran correctly

● Train new employees on everyday protocol and procedures

● Checked in with each team member before the start of their shift with a brief overview of the day’s tasks and expectations for a smooth and positive shift

● Resolve any issues regarding the front end (customer, register, and employee issues) Ulta Beauty, Owings Mills, MD Beauty Advisor May 2019 - Dec 2019 (Seasonal)

● Bookkeeping

● Advertising and selling loyalty and store merchandise to customers

● Loading & unloading inventory

● Stocking inventory

VOLUNTEER EXPERIENCE:

My Sister's Place Women’s Day Center Baltimore City, MD May 2017- March 2020 CURRENT ADDRESS

4232 Brookside Oaks

Owings Mills MD, 21117

PERMANENT ADDRESS

4232 Brookside Oaks

Owings Mills, MD 21117

● Microsoft Excel, Word, Powerpoint

● Emotional intelligence

● Adobe Photoshop

● Sign Language (fluent), Spanish

(moderate)

● Numeracy skills / Data analysis

● Multitasking

● Detail oriented

● Communications

● Rapid decision making

● Social media marketing

● Accounting/bookkeeping

● All things customer service

● Coordinate activities for the women at the day shelter, provided them with a hot meal and a care package

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