Whitney Brown

**** ***** ****. ****, ** ***** 989-***-**** adi4ty@r.postjobfree.com

Administration and Business Management

Leadership / Office Administration / Customer Service

Outgoing professional with over a decade in customer service operations as well as customer relationship skills. Areas of expertise include:

Leadership - Possess the skill to identify the problem, evaluate alternative actions, and take corrective measures per established guidelines.

Office Administration - Proficient in Microsoft products, Salesforce, eRecruit, as well as able to multi-task under pressure, detail orientated.

Customer Service – Developed success with maintaining internal and external customer relationships, delivering superior customer service, working with diverse groups of people from different backgrounds.

EDUCATION

University of Michigan- Flint MI May 2019

Master’s Public Administration

Northwood University- Midland MI May 2016

Bachelor of Business Administration

Major: Management

Graduated with honors

WORK EXPERIENCE

Kelly Services – Troy, MI

Staffing Coordinator October 2019 – Present

Monitor the temporary workers services though Kelly’s Clients; Include work orders, end dates, extension, as well as spend management.

Ensure time pending items such as time sheets as well as invoicing are approved in a timely matter though weekly reporting.

Act a liaison to supplier and hiring manager of client to resolve any issue that may arise as well escalate situations when needed as first point of contact. Continue to build Client/Suppliers/Kelly’s relationship.

Talent Acquisition Assistant October 2018 – October 2019

Assist Hiring Managers with all job postings to all Kelly openings

Comply with all federal laws with open positions for hiring practices

Assist Talent Acquisition Lead with scheduling for the Human Resources department

Assist Recruiters with scheduling interviews for Candidates

Complete offer letter paperwork for new hires as well as I9’s

Athleta – Troy, MI August 2018 – Present

Sales Associate

Assist customers with product knowledge and proper sizing

Assist customer’s online orders as well as orders from other stores

Keep store looking clean, stocked and inviting.

Acting Associate Manager for July an August of 2019 *

Reliance One – Auburn Hills, MI June 2018 – Sept 2018

Administrative Assistant

Assist recruiters with formatting resumes

Assist recruiter with all job posting on internal and external websites

Greet all customers with a smiling face

Answer all phone calls directing them to the proper recruiter

Aerotek Recruiting Company

Assignment at Rocketloans- Detroit, MI Dec 2017- May 2018

Operations Specialist

Coordinate communication throughout several areas of the company

Comply with multiple state lending regulations

Assist customer needs and guide them through the loan process

ESIS- Southfield, MI

Claim Representative May 2017 to Nov 2017

Responsible for technical management of workers’ compensation claims

Investigated claims, determined compensability, administered lost wages and medical benefits, as well as litigation management and settlement negotiations

Coordinated management of claims using various vendors and medical programs

Utilized creative and aggressive strategies to favorably impact claim results and resolutions

Security Credit Union - Flint, MI

Teller December 2016- April 2017

Uphold accurate detail of each transaction including cash advances and cashier’s checks

Balance currency including cash and checks at the end of each shift

Ensure compliance with each member’s account and maintain customer confidence. Protect bank operations by keeping information confidential

Shapers Salon - Saginaw, MI

Receptionist June 2014- July 2016

Maintain detailed appointment calendar for each service provider in the salon

Follow detailed closing procedures to ensure security of the business

Train new staff on company procedures and Aveda product knowledge

Greeting clients with a friendly smile and escorting them to proper stations

Keeping salon front clean, professional looking and inviting

VOLUNTEER EXPERIENCE

St. Jude ALSAC Division of MI February 2010- Present

St. Jude’s Up ‘Till Dawn - Sponsorship Chair

Participate in yearly radiothon through various Radio stations.

Contact this candidate